What are the responsibilities and job description for the Manager, ServiceNow Architect and Development position at The Rector & Visitors of the University of Virginia?
Manager, ServiceNow Architect and Development
Department Overview
UVA Information Technology Services (ITS) does more than support the UVA community we empower and move it forward. With every partnership and every solution, we are shaping a culture and ecosystem where learning and discovery thrive.
About UVA and the Community
The University of Virginia is renowned for its historic foundations, student experience, and research excellence. Located in Charlottesville, VA, UVA is consistently ranked among the top public universities in the nation. The surrounding community offers a vibrant mix of cultural, outdoor, and social experiences. Learn more at UVA Life in Charlottesville and Embark CVA.
Position Summary
The IT Service Management team within UVA's Information Technology Services department is seeking a ServiceNow Architect and Development Manager to drive the architecture, implementation, and optimization of ServiceNow solutions that support organizational objectives and strengthen operational excellence. This is a hands-on leadership role, ideal for someone who enjoys blending technical depth, platform strategy, and team leadership to deliver scalable, secure, and intuitive ServiceNow capabilities.
Responsibilities
- Architect & Design Solutions: Lead the design of ServiceNow solutions, including architecture, data models, integrations, workflows, and automation. Translate business requirements into scalable, maintainable ServiceNow specifications.
- Drive Process Improvement: Identify and execute opportunities for innovation and optimization across the ServiceNow ecosystem.
- Lead & Mentor: Provide technical guidance and mentorship to the development team. Foster collaboration, accountability, and continuous learning.
- Security & Compliance: Analyze platform security configurations; recommend and implement improvements to meet governance and regulatory standards.
- Configure & Optimize: Customize and configure ServiceNow modules (Service Catalog, Incident, Change, CMDB, etc.) to meet organizational needs. Resolve performance issues and ensure platform reliability.
- Documentation & Training: Produce clear technical documentation and contribute to user-facing materials. Conduct training for stakeholders and end-users as needed.
- Support: Provide technical support for ServiceNow operations and participate in platform-related incident response.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; or equivalent experience.
- Extensive experience with ServiceNow architecture, development, and platform management.
- Demonstrated ability to lead teams and manage complex technical initiatives.
Preferred Qualifications
- ServiceNow certifications (Architect, Developer, Admin, Implementation Specialist, etc.).
- Experience working in higher education, large enterprise environments, or ITSM-driven organizations.
- Strong understanding of platform security, governance, integrations, and automation best practices.
Physical Demands
This role is primarily sedentary, involving extensive use of computers. Occasional meetings or activities may require moving between campus buildings.
Salary Range
commensurate with experience.
Position Type & Work Location
This is an Exempt position.
Hybrid/Remote options available in accordance with UVA policies.
Application Timeline
Review of applicants will begin immediately and continue until the position is filled.
Additional Requirements
- This role cannot sponsor or accept applicants requiring visa sponsorship.
- A valid email address is required to verify certifications and professional credentials.
- Employment is contingent upon a successful background check.
How to Apply
Please apply Online and search for "R0078276." . Complete the application and upload the following required materials:
- Cover letter
- Resume
Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all required documents will not receive full consideration.
Reference Check Process
References will be contacted for final candidates only. Candidates will be notified before references are contacted.
Contact
For questions about the position or application process, please contact Bill Crane, Senior Recruiter, UVA Information Technology Services. Email Xer5ff@virginia.edu
Position Compensation Range: $100,835.00 - $201,669.00 AnnualThe University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $100,835 - $201,669
