What are the responsibilities and job description for the Custodial Contract Specialist position at The Rector & Visitors of the University of Virginia?
We are excited to announce an opportunity within our Facilities Management Operations team for a Custodial Contract Specialist in the Custodial Services Department. This influential and highly collaborative role will oversee the performance and coordination of our custodial service partner and other vendors used by FM Custodial Services.
The Custodial Contract Specialist will be instrumental in ensuring that contracted custodial services meet the quality standards set forth by the University. Through active vendor management, routine inspections, schedule oversight, and partnership with zone management teams, this role will help ensure a clean, safe, and well-maintained environment for building occupants across Grounds.
Custodial Operations provides environmentally-friendly custodial services for the University's facilities, including academic, medical research, residence halls and faculty housing, and other public buildings across Grounds. The team proudly holds the prestigious Green Seal GS-42 certification, having been awarded the honor in 2013. The UVA Custodial team was the first higher education institution in Virginia, and third in the nation, to receive this certification.
Facilities Management supports the University of Virginia's wide range of academic, research, and patient care programs. With nearly 1,200 employees, Facilities Management incorporates the values of respect, integrity, stewardship, and collaboration into its service operations and internal programs. The organization is dedicated to service excellence and is responsible for the day-to-day operation, repair, and maintenance of UVA's buildings, infrastructure, and grounds as well as other University-owned and leased properties.
Responsibilities
Vendor & Contract Performance Management
- Serve as the primary liaison with custodial contractors and manage daytoday vendor relationships.
- Ensure compliance with scope of work through regular performance reviews, inspections, and accountability measures.
- Identify deficiencies, implement corrective action plans with vendors, and track progress to resolution.
- Review invoices, monitor contract budgets, and support financial forecasting and cost-efficiency efforts.
- Oversee contractor access, documentation, and compliance with University security requirements.
Customer & Stakeholder Support
- Act as the main point of contact for building occupants and departments in contractcleaned spaces.
- Respond promptly to service concerns, special requests, and operational questions.
- Build strong relationships to understand building-specific needs and communicate service schedules, changes, and performance updates.
- Ensure high customer satisfaction through proactive communication and consistent followup.
Quality Assurance & Operational Coordination
- Conduct routine building walkthroughs and evaluate cleaning quality using QA tools and inspection reports.
- Adjust service levels and cleaning schedules as needed based on inspection trends, customer needs, or facility changes.
- Coordinate special services such as deep cleans, floor care, and window cleaning.
- Partner closely with zone custodial teams, Maintenance, and Project teams to align contractor services with operational activities and building requirements.
Minimum Qualifications
- Education: Bachelor's degree.
- Experience: Two years of related experience. Additional experience may be in lieu of degree.
- Licensure/Certifications: None
Preferred Qualifications
- Knowledge: Working knowledge of custodial service standards and industry best practices, including familiarity with APPA levels of service.
- Experience: Experience encompassing contract management, vendor oversight, facilities operations, custodial services, and/or quality assurance. Experience in institutional facilities management or multi-building environments. Experience managing service contracts and budgets.
- Licensure/Certifications: Valid Driver's License with a positive points balance and at least 2 years of driving experience.
Physical Demands
This position involves a combination of office-based and field responsibilities, including extended periods of computer use. The role also requires travel to and within facilities to attend meetings and support program activities, involving prolonged walking as well as occasional bending and twisting.
Salary Range
- The anticipated hiring range is $60,000-$68,000, commensurate with education and experience.
- $2,000 sign-on bonus
Position Type & Work Location
- This is an exempt-level, benefited position. Learn more about UVA benefits.
- This position is based in Charlottesville, VA, and must be performed fully on-site.
To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.
Application Timeline
Application review will begin after April 2, 2026.
Additional Requirements
- Background checks will be conducted on all new hires prior to employment.
- This position will not consider candidates who require immigration sponsorship at this time.
How to Apply
Please apply online, by searching for requisition number R0081924. Complete an application with the following documents:
- Resume
- Cover Letter
Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.
Reference Check Process
Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.
Contact
- For questions about the position, please contact Ryan Gumlock, at rpg4r@virginia.edu .
- For questions about the application process, please contact Rich Haverstrom, HR Recruiter, at rkh6j@virginia.edu.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $60,000 - $68,000