What are the responsibilities and job description for the Call Center Coordinator/Sales position at The Recovery Village?
Hybrid work schedule (3 days in office & 2 days remote) based on performance.
We offer 2 compensation changes and a bonus annually, based on performance.
We offer a clear path for advancement into managerial positions.
Lunch catered once a week.
Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. With our facilities located across various regions of the U.S., we have been committed to furthering our mission and applying advanced approaches to patient care. Learn more about ARS and our transformative work at www.advancedrecoverysystems.com.
Intake coordinators provide the initial contact a client has with The Recovery Village unless they have had direct contact with one of the business development representatives. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting.
If applicable to the setting, intake coordinators may be responsible for obtaining insurance information. After an intake assessment is completed, the intake coordinator discusses admission with the Admissions Director. At times the intake coordinators may determine that the agency or organization is not an appropriate match for a client's needs and will refer the client to a more suitable facility.
Core Job Duties
- Maintain strict client confidentiality.
- Responsible for demonstrating a positive image
- Answers the telephone within three (3) rings using an appropriate greeting
- Attempt to obtain key information to impact first call close and connection process
- Effectively connect with the caller to allow them to see you as the expert
- Conducts pre-admission assessments to determine appropriateness for admission.
- Provide program information to prospective clients and families as needed.
- Makes copies/send faxes as needed
- Provides visitors or callers with general and specialized information about the facility
- Conduct telephone conversations in a friendly and professional manner
Other Required Tasks
- Maintains clear communications with supervisors and co-workers
- Follows all policy and procedures of The Recovery Village
- Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
- Work as a positive team member
- Other duties as assigned by Director of Admissions and Call Center Supervisor
- Participate in staff meetings as needed
- Provide potential business development referrals to the Director of Business Development
- High School diploma or equivalent.
- Experience in sales highly desired, especially Complex Selling.
- Any experience working in Mental Health or Addiction Treatment is very helpful.
BENEFITS: Benefits begin on the 1st day of the month following date of hire.
- Competitive Starting Pay
- Paid Time Off: Up to 2 weeks/year | Accrual begins on Day 1 of employment
- Retirement: 401K match
- Insurance: Health, Vision, Dental, Life
- Matching HSA: Up to $1500/year company contribution
- Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
- And much more!
Advanced Recovery Systems complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO. We are proud to be a drug-free workplace.