Senior Merchandise Operations Specialist

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Senior Fashion Product Receiver, you will perform all functions of a Fashion Product Receiver in addition to elevated responsibilities including receiving of high value, VIP, Vintage and LCO products. If you are a self-motivated individual who enjoys collaborating with a team and mentoring others this could be the perfect match!

What You Get To Do Every Day

• Support receiving team by being responsible for consignments with elevated complexity, value, and priority
• Assist team by answering questions in chats and being go-to for providing shadows and mentoring to new and struggling receivers
• Follow proper workflows and scan products as needed into inventory locations
• Participate in daily huddles by providing feedback and helpful tips and tricks to receivers
• Work in partnership with other Senior Receivers to process large consignments
• Inspect consigned luxury products for condition and acceptance standards (Quality Control)
• Input product specifications into company internal inventory system
• Ensure monthly quota goals are met while upholding the highest company processing and quality standards
• Utilize technology to capture key product information
• Provide pertinent and accurate product information such as measurements
  
  

What You Bring To The Role

Minimum Requirements:

• This is an internal role and next step for high performing Fashion Product Receiver
• Someone who works well independently but also has the ability to work in a team environment
• Someone who enjoys mentoring others and sharing their knowledge
• Someone who consistently reaches goal with minimal assistance and errors
• Able to hit goal while handling elevated responsibilities
• Advanced understanding of the White Glove receiving process
• Great time management skills and ability to prioritize daily tasks
• Highly motivated and proactive with strong communication skills
• Exceptional attention to detail and organization skills, coupled with adaptability and openness to change
• Ability to take feedback/coaching and implement to improve and develop skills
• Ability to follow and reference training guides
• Ability to work both independently and collaboratively with a team
• Ability to use available resources to make informed decisions with some degree of subjectivity, or able to appropriately partner with peers or leaders when decisions are unclear
  
  

Preferred Requirements:

• Basic proficiency with Mac OS and Google Suite
  
  

Compensation, Benefits, Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.
  
  

The expected hourly rate for this role is $17.50-$18.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.