Senior Manager, Quality Assurance (Phoenix, AZ)

About The Role

The RealReal is looking for a candidate who is quick in decision-making, innovative, enjoys staying ahead of the curve and has an interest in the luxury fashion resale market. The Senior Manager, Quality Assurance will be responsible for overseeing overall quality, and consistency, while supporting with insights and quality initiatives. This role is based in Phoenix, AZ.

What You Get To Do Everyday

• Develop and implement a comprehensive quality control strategy for multiple inbound departments
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue and create strategic and operational objectives
• Ensure operational strategies are running on time and as efficiently as possible
• Track staffing requirements and make hiring decisions as needed
• Establish and maintain quality standards, policies, and procedures to ensure consistency and compliance with TRR standards
• Collaborate with Senior Leadership and cross functional partners
• Monitor and evaluate production processes to identify areas for improvement and implement and partner with leadership on potential corrective actions to enhance product quality and efficiency.
• Lead a team of quality control focussed employees, providing guidance, training, and performance management to ensure a high level of quality awareness and adherence to standards.
• Analyze data and metrics to identify trends, issues, and opportunities for improvement, and communicate findings to relevant stakeholders.
• Create and maintain reporting to ensure compliance and trends to make strategic decisions.
• Responsible for mentoring emerging leaders and helping them develop the skills and confidence needed to excel in their careers
• Accountable for achieving assigned KPIs and ensuring that performance metrics are met
  
  

What You Bring To The Role

Minimum Requirements:

• 5 years of managing specific KPIs with accountability for metrics and the strategies and execution
• 5 years of relevant work experience with a focus on quality or production. Preferably within a fashion, retail, e-commerce organization and/or an operationally intensive business.
• Previous experience leading a team preferred.
• Strong verbal and written communication is required. Candidate must feel comfortable speaking and presenting in large groups on a regular basis
• Strong interpersonal skills and the ability to interact effectively with diverse personalities in a matrix organization
• Knowledge of luxury fashion, top designers, current styles, fabrics, silhouettes, garment construction is highly preferred
• Understanding of operational processes and feels comfortable working in a production environment
• Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and high growth environment
• Willingness to continuously develop, understand industry best practices and desire to stay ahead of the curve
• Advance knowledge of excel and google sheets; comfortable building reports and tracking data
• Strong leadership with a focus on identifying top talent, fostering career development into new or existing roles and ability to drive results in a production based environment
• Comfortable with multitasking and making in the moment decision based on business needs
• Adapts to changes in the work environment, manages competing demands and changes approach or method to best fit the situation
  
  

Preferred Requirements:

• Experience in looker, looker studios, Excel, Zapier
• Experience using the Google Suite (Sheets, Docs, Slides)
• Ability to travel 25%
  
  

Compensation, Benefits, Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.
  
  

The expected salary range for this role is $117,007.00-$140,760.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.