What are the responsibilities and job description for the Senior Director, Operations Finance position at The RealReal?
About The Role
The Senior Director, Operations Finance is a pivotal role at The Real Real serving as the strategic finance partner to the SVP, Operations and their leadership team who are responsible for driving operational excellence and efficiency while fulfilling supply and demand for an industry-leading high growth luxury marketplace. You will be responsible for leading the financial planning, budgeting, forecasting, and analysis functions for the Inbound, Outbound, Transportation, Consignor/Customer Relations, and Facilities and Asset Protection functional areas including oversight to Packaging and Shrink.
Working closely with the Operations leadership teams, this role will provide critical financial insights and decision support, optimizing for both short-term and long-term financial performance as well as ensuring alignment between financial goals and business objectives. The ideal candidate will be strategically oriented, highly analytical with a bias towards action, growth minded by leading with curiosity, thrive in a collaborative and fast-paced environment, and have strong leadership skills with an executive presence. This role reports into the Senior Vice President, Finance.
What You Get To Do Every Day
Minimum Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Senior Director, Operations Finance is a pivotal role at The Real Real serving as the strategic finance partner to the SVP, Operations and their leadership team who are responsible for driving operational excellence and efficiency while fulfilling supply and demand for an industry-leading high growth luxury marketplace. You will be responsible for leading the financial planning, budgeting, forecasting, and analysis functions for the Inbound, Outbound, Transportation, Consignor/Customer Relations, and Facilities and Asset Protection functional areas including oversight to Packaging and Shrink.
Working closely with the Operations leadership teams, this role will provide critical financial insights and decision support, optimizing for both short-term and long-term financial performance as well as ensuring alignment between financial goals and business objectives. The ideal candidate will be strategically oriented, highly analytical with a bias towards action, growth minded by leading with curiosity, thrive in a collaborative and fast-paced environment, and have strong leadership skills with an executive presence. This role reports into the Senior Vice President, Finance.
What You Get To Do Every Day
- Act as a strategic thought partner to the SVP, Operations and leadership team collaborating to develop a financial operating plan to meet the needs of The RealReal’s dynamic, high-growth marketplace
- Provide insightful financial analysis, including scenario modeling, business case development, capital expense ROI, and various variance analysis to support strategic decisions.
- Prepare and present financial reporting to Operations leadership, their teams, and other key stakeholders; ensuring transparency and accuracy in analysis anchoring on operational KPIs and unit economics results and trends.
- Partner with the Operations Leadership team to build robust strategic and financial models quantifying the return on capital investments in facilities and automation; monitor these initiatives from initiation to completion
- Lead the development of the Operations annual budget and ongoing forecasts, providing accurate, clear, and timely financial information; clearly articulating risks and opportunities
- Support the Operations team with operating and planning forecasts for Packaging, Transportation, Supplies, Returns and other similar business operating metrics
- Serve as a critical member of the extended finance leadership team, collaborating with FP&A, Growth Finance and Analytics to provide comprehensive financial support on operational decisions
- Lead and/or participate in efforts to improve the financial planning processes, systems, and tools to enhance efficiency and effectiveness.
- Lead and develop a team of 2-3 financial analysts supporting Operations
Minimum Requirements:
- 12 years of progressive Finance experience working directly with executives and leading teams.
- Proven experience in budget development and management, financial modeling, forecasting, strategic planning, and working effectively with cross-functional partners.
- Strong Excel, PowerPoint, and Google Workspace skills; experience with automation in Excel and/or Google Sheets preferred.
- Excellent written and verbal communication skills, with the ability to distill complex financial concepts for non-financial business partners.
- Demonstrated ability to collaborate effectively across functions and work with a wide range of stakeholders.
- Comfort working in a fast-paced, rapidly evolving environment.
- Self-motivated with a strong work ethic and a desire to make a meaningful impact.
- Bachelor’s degree, preferably in Finance, Economics, Accounting; MBA is a plus
- Corporate experience in the tech, manufacturing, and/or retail industries
- Prior experience leading finance support for Operations, Warehousing, Supply Chain or Manufacturing functions
- Expertise with ERP Systems, forecasting tools, and business analytics tools (NetSuite, Adaptive Planning and/or Looker experience is a plus)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
- * Unlimited DTO with Manager approval
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $190,000 - $230,000