What are the responsibilities and job description for the Retail Area Visual Manager - SoHo position at The RealReal?
About The Role
The Area Visual Manager is a strategic and hands-on field leadership role responsible for driving visual merchandising excellence across a regional fleet of stores. This leader serves as both a visual authority and people developer, ensuring flawless execution of brand standards while actively coaching, mentoring, and developing visual talent across markets.
This role requires a leader who thrives in the day-to-day retail environment—someone who is equally comfortable setting long-term visual strategy and rolling up their sleeves on the sales floor to execute changeovers, style displays, troubleshoot business needs, and support store teams in real time.
The Area Visual Manager partners closely with Visual Merchandisers and Store Leadership to deliver a consistent, elevated client experience through exceptional visual presentation, operational partnership, and strong field leadership. This role is accountable for cultivating high-performing teams, strengthening cross-functional collaboration, and driving visual business results across all assigned locations.
What You Get To Do Every Day
Minimum Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Area Visual Manager is a strategic and hands-on field leadership role responsible for driving visual merchandising excellence across a regional fleet of stores. This leader serves as both a visual authority and people developer, ensuring flawless execution of brand standards while actively coaching, mentoring, and developing visual talent across markets.
This role requires a leader who thrives in the day-to-day retail environment—someone who is equally comfortable setting long-term visual strategy and rolling up their sleeves on the sales floor to execute changeovers, style displays, troubleshoot business needs, and support store teams in real time.
The Area Visual Manager partners closely with Visual Merchandisers and Store Leadership to deliver a consistent, elevated client experience through exceptional visual presentation, operational partnership, and strong field leadership. This role is accountable for cultivating high-performing teams, strengthening cross-functional collaboration, and driving visual business results across all assigned locations.
What You Get To Do Every Day
- Lead and maintain visual merchandising standards across an assigned regional fleet, ensuring consistent execution of brand vision across all stores
- Serve as a hands-on field leader by actively supporting floor sets, seasonal transitions, mannequin styling, product placement, and day-to-day visual execution
- Partner directly with store teams on the sales floor to identify opportunities, troubleshoot challenges, and drive immediate executional excellence
- Coach, mentor, and develop Visual Merchandisers through consistent feedback, training, and in-store partnership to strengthen visual capability across the region
- Build strong cross-functional relationships with Store Managers, Merchandising, Allocation, and Operations to align visual strategy with business needs
- Analyze sales performance, product trends, and customer behavior to make strategic visual recommendations that drive business results
- Lead regular touch bases with Visual Merchandisers to review execution standards, business performance, upcoming initiatives, and development priorities
- Adapt visual presentation to reflect product flow, assortment shifts, and business opportunities while maintaining brand consistency
- Identify and cultivate talent, fostering accountability and supporting succession planning within the visual organization
Minimum Requirements:
- 5-10 years of progressive retail visual merchandising experience
- 4-6 years of management experience preferred
- Computer articulate including Google programs, excel, word, etc.
- Ability to lift and move up to 25 lbs
- Ability to work early mornings or nights and occasional weekends
- Strong coaching and talent development skills with demonstrated success building high-performing teams
- Deep understanding of daily retail operations and the ability to pivot quickly in a fast-paced environment
- Strong business acumen with experience using sales performance and trend insights to inform visual decisions
- Energetic and collaborative attitude
- Problem solving and strategic thinker
- Strong communication skills
- Experience with luxury or contemporary retail
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $87,210 - $115,000