What are the responsibilities and job description for the Manager, Fine Jewelry & Watches position at The RealReal?
About The Role
The Manager of Fine Jewelry and Watches at The RealReal will oversee inbound operations from authentication through pricing and cataloging, while ensuring quality, productivity and our consignor service level agreements. You will be deeply-rooted in all authentication center functions. The Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development. You will manage a high-growth department; training, motivating and inspiring a team of Fine Jewelry and Watch Specialists. This role will report to the Senior Manager, Operations - Specialist Categories
What You Get To Do Every Day
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Manager of Fine Jewelry and Watches at The RealReal will oversee inbound operations from authentication through pricing and cataloging, while ensuring quality, productivity and our consignor service level agreements. You will be deeply-rooted in all authentication center functions. The Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development. You will manage a high-growth department; training, motivating and inspiring a team of Fine Jewelry and Watch Specialists. This role will report to the Senior Manager, Operations - Specialist Categories
What You Get To Do Every Day
- Hire and train top talent and manage the necessary staffing levels to support workflow and growth; foster an internal and external pipeline
- Create an environment that ensures a high level of employee engagement and accountability; set clear expectations; motivate, develop and coach team; manage performance and review cycle
- Partner with Jewelry Authentication and Gemology to develop talent, maximize team potential and create a more flexible workforce through cross-training
- Maintain administrative duties, i.e. payroll processing, attendance tracking, new hire onboarding
- Establish goals that align with and promote Company quality and Consignor and Customer expectations and hold the team accountable. Aim to meet or exceed Consignor and Customer expectations by providing outstanding service
- Set targets and metrics, monitor and report on daily performance to ensure quality and productivity goals are achieved and the smooth resolution of exceptions; anticipate and manage pipeline and product flow accordingly
- Provide solutions in response to obstacles and identify opportunities for efficiencies
- Champion the implementation of new process and progress by removing roadblocks and providing the appropriate level of support to maximize opportunities, setting optimal targets, methods and metrics
- Conduct both formal and informal feedback conversations to support development of the Team.
- Maintain a high level of engagement through coaching and motivating the team on a daily basis.
- Work closely with the Expert team and Training Team to address development opportunities within the team.
- Ensure ramp up goals are met weekly for new hires and authenticators being cross trained.
- Help hold the team accountable to policy and procedure such as time and attendance.
- Communicate company initiatives and critical messages to the Authentication team.
- Responsible for driving team KPI’s and team engagement while running the floor.
- Empower others and delegate when able to promote individual growth.
- Build and maintain effective interdepartmental relationships.
- Ensure support functions are adhering to department needs daily.
- Work closely with the management team to drive business strategies that will improve production and department results.
- Manages daily operational tasks according to brand standards.
- Acts as a brand ambassador and advocate for TheRealReal.
- 5 years management experience; production environment or e-commerce experience preferred
- Bachelor’s degree from an accredited college or university preferred; concentration in management and/or business preferred
- Solid analytical skills
- Knowledge of business or warehouse software
- Proven problem solving skills with a strong commitment to action
- The capability to handle ambiguity and be flexible to changing needs and priorities
- The ability to prioritize multiple time-sensitive tasks and/or escalate issues
- Demonstrated ability to self start and manage people with organizational effectiveness to maximize productivity, locally and remotely
- Passion for creating a high caliber team with dedication to operational excellence and providing outstanding customer service
- Work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships
- Attention to detail, strong organizational and communication skills, geared towards large groups
- Project management experience preferred
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- State of the art, climate-controlled warehouse facility
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $50