What are the responsibilities and job description for the Engineering Manager, Sales and Retail position at The RealReal?
About The Role
This role is remote eligible*
In this role, you will lead the development of our Ruby on Rails and Elixir systems, guiding a team of engineers to implement innovative solutions that enhance both customer experience and operational efficiency. You will lead the Sales & Retail team, focusing on building and delivering tools, systems, and support for our internal TRR users who engage directly with clients across both the supply and demand sides of the business. This role involves close collaboration with cross-functional partners and managing integrations between Salesforce CRM and our internal systems. This position is ideal for individuals with a strong background in distributed systems and technical leadership.
What You Get To Do Every Day
Minimum Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This role is remote eligible*
In this role, you will lead the development of our Ruby on Rails and Elixir systems, guiding a team of engineers to implement innovative solutions that enhance both customer experience and operational efficiency. You will lead the Sales & Retail team, focusing on building and delivering tools, systems, and support for our internal TRR users who engage directly with clients across both the supply and demand sides of the business. This role involves close collaboration with cross-functional partners and managing integrations between Salesforce CRM and our internal systems. This position is ideal for individuals with a strong background in distributed systems and technical leadership.
What You Get To Do Every Day
- Leads and mentors a team of talented software engineers in designing and implementing high-quality software solutions.
- Leads the engineering efforts for our sales & retail team, focusing on speed to market, scalability and reliability.
- Collaborates with cross-functional teams, including product management, Devops, and Customer, to develop and implement effective commission structures and strategies.
- Oversees the development and maintenance of our systems, ensuring scalability, performance, and security.
- Mentors and manages a team of engineers, fostering a culture of technical excellence and innovation.
- Fosters a culture of continuous learning and improvement, encouraging team members to explore new technologies and practices.
- Works cross-functionally with various teams to align engineering activities with broader company objectives.
Minimum Requirements:
- Proven track record in managing and scaling distributed, public cloud-native systems and services.
- Hands-on experience in collaborating with machine learning teams.
- Strong understanding of relational database systems (MySQL or PostgreSQL preferred).
- Excellent leadership skills with the ability to mentor and inspire a team of engineers.
- Strong communication and collaboration skills.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Extensive experience in Ruby on Rails development and architecture.
- Experience in working on and improving performance of Jamstack based applications.
- Experience with CRMs such as Salesforce.
- Experience with Elixir or a willingness to learn and incorporate it into our tech stack.
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $194,499 - $216,109