What are the responsibilities and job description for the Employee Experience & Inclusion Manager position at The RealReal?
About The Role
As the Employee Experience & Inclusion Manager you will be integral to driving internal culture at The RealReal. You will design and deliver a seamless, inclusive, and high-energy end-to-end journey for every employee. You won’t just manage programs; you will cultivate an environment where diversity, inclusion, and belonging are woven into our DNA, and where employee engagement is a natural byproduct of a supportive workplace. You will be responsible for partnering with the People team and cross-functional business teams.
What You Get To Do Every Day
Culture & Brand Advocacy
Minimum Requirements:
The expected salary range for this role is $115,000.00-$125,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
As the Employee Experience & Inclusion Manager you will be integral to driving internal culture at The RealReal. You will design and deliver a seamless, inclusive, and high-energy end-to-end journey for every employee. You won’t just manage programs; you will cultivate an environment where diversity, inclusion, and belonging are woven into our DNA, and where employee engagement is a natural byproduct of a supportive workplace. You will be responsible for partnering with the People team and cross-functional business teams.
What You Get To Do Every Day
Culture & Brand Advocacy
- Identify opportunities to improve employee experience using both qualitative and quantitative data.
- Partner with our Brand and Communications teams to ensure our internal culture and programs align with our external employer brand.
- Develop and execute programs that create a workplace where people feel seen, heard, and valued.
- Owns community across a range of cohort groups to monitor engagement and experience needs, while helping to drive greater understanding and build breakthrough experience programming
- Audit and optimize every touchpoint of the employee lifecycle: from recruitment to a thoughtful offboarding process.
- Innovate to move beyond perk offerings and create a meaningful framework for cultural programs and activities
- Own and lead the end-to-end employee onboarding experience that ensures new hires feel a sense of belonging from day one.
- Integrate diversity, inclusion, and belonging principles into all people processes (hiring, performance reviews, and promotions).
- Own Employee Resource Group (ERG) strategy and programming.
- Have an expansive view of all channels to grow internal communities across all platforms (Slack, intranet, internal communication platforms), in partnership with the Comms team.
- Manage internal recognition tools that foster a culture of peer-to-peer appreciation.
- Design engagement strategies that maintain connection across all physical and remote locations.
Minimum Requirements:
- 5 years of experience in Employee Experience, HR, People Ops, or Culture
- Strong interpersonal communication skills, including experience working with executive level
- Passion for Employee Experience programs and high emotional intelligence
- Solution-oriented and focused on continuous improvement with a strategic approach
- Proven track record of building creative and holistic programs that result in measurable change
- Strong budget management skills
- The ability to lead through influence with clear storytelling
- Data-oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
- Experience with engagement tools (e.g., CultureAmp, Lattice, or Glint)
- Strong project management skills
- High attention to detail, organized, and have a passion for high quality work
- Experience working with a diverse group of employee types across fulfillment centers, corporate offices, virtually and in-person
- Proficient with Google Suite
- Ability to travel 15%
The expected salary range for this role is $115,000.00-$125,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $115,000 - $125,000