What are the responsibilities and job description for the Associate Director, Merchandising Attribution Strategy & Operations position at The RealReal?
About The Role
We’re looking for a strategic, data-driven leader to join our team as the Associate Director, Merchandising Attribution Strategy & Enablement. In this role, you’ll be the driving force behind how we define, manage, and optimize product attribution, ensuring customers find the right products with ease, while driving measurable business outcomes. You’ll lead efforts to streamline processes and drive the attribution precision needed to enhance & deliver overarching product description accuracy. Sitting at the intersection of Merchandising, Operations and Site Experience, this role is key to delivering a best-in-class customer journey and unlocking growth through scalable, intelligent attribution strategies.
What You Get To Do Everyday
Lead Attribution Strategy & Be a Cross-Functional Liaison
Minimum Job Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
We’re looking for a strategic, data-driven leader to join our team as the Associate Director, Merchandising Attribution Strategy & Enablement. In this role, you’ll be the driving force behind how we define, manage, and optimize product attribution, ensuring customers find the right products with ease, while driving measurable business outcomes. You’ll lead efforts to streamline processes and drive the attribution precision needed to enhance & deliver overarching product description accuracy. Sitting at the intersection of Merchandising, Operations and Site Experience, this role is key to delivering a best-in-class customer journey and unlocking growth through scalable, intelligent attribution strategies.
What You Get To Do Everyday
Lead Attribution Strategy & Be a Cross-Functional Liaison
- Align attribution strategy with merchandising objectives, customer behavior, and market standards.
- Serve as the key point of connection between Site Merchandising, Pricing, Category Merchants, and Operations.
- Identify gaps in models, current tools, or processes and lead cross-functional initiatives to address them.
- Work closely with Pricing & Analytics teams to identify value-driving attributes and promote strategies to increase coverage.
- Partner with Tech and Analytics to recommend opportunities backed by data to deliver business impact.
- Oversee the execution of attribution across automated and manual workflows, ensuring consistency and accuracy.
- Collaborate with operations to improve process efficiency and solve for data and flow discrepancies.
- Track coverage across key attributes like size, fit, and measurements.
- Build and maintain dashboards to track attribution fill rates, accuracy, SLA adherence, and business impact.
- Leverage internal data in tandem with customer contacts and sentiment to address issues holistically.
- Use insights to make informed recommendations and set performance targets.
- Partner with Operations to establish and lead a comprehensive QC strategy that ensures long-term accuracy and consistency by efficiently highlighting areas of opportunity.
- Continuously optimize quality assurance processes for both internal and offshore teams.
- Develop and maintain a centralized attribution playbook in partnership with Merchandising teams.
- Define category and brand-specific standards to ensure consistency across the product catalog.
Minimum Job Requirements:
- 10 years of experience in merchandising operations, site experience, product content management, or related fields (e-commerce strongly preferred).
- Proven ability to lead complex, cross-functional initiatives with measurable business impact
- Strong analytical skills with experience building reporting tools and using data to influence strategy.
- Ability to use data to tell a story for multiple stakeholder levels, inclusive of executives.
- Experience managing process optimization and implementing scalable operational solutions.
- Excellent collaboration, communication, and stakeholder management skills.
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $150,000 - $175,000