What are the responsibilities and job description for the Service Dispatcher Coordinator position at The Raymond Corporation?
About Us: Malin is a leading provider of forklift repair and maintenance services. We are dedicated to ensuring our customers' equipment operates efficiently and safely. We are seeking a highly organized and proactive Field Service Coordinator to join our team and organize field service operations.
Job Summary: The Field Service Coordinator will be responsible for scheduling and dispatching technicians to various job sites to perform maintenance and repairs on forklifts. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
- Schedule and dispatch technicians to job sites based on priority and availability.
- Communicate with customers to confirm service appointments and provide updates on technician arrival times.
- Monitor technician progress and provide support as needed to ensure timely completion of work.
- Maintain accurate records of service calls, technician assignments, and job status.
- Coordinate with the parts department to ensure technicians have the necessary parts and tools for each job.
- Handle emergency service requests and adjust schedules as needed to accommodate urgent repairs.
- Use GPS technology to locate and track technicians in the field.
- Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
- Collaborate with the service manager to optimize technician routes and improve efficiency.
Qualifications:
- High school diploma or equivalent; additional education or training in logistics or a related field is a plus.
- Previous experience in dispatching or coordinating field service operations, preferably in the forklift or heavy equipment industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using dispatch software and other computer applications.
- Ability to work under pressure and handle emergency situations effectively.
- Knowledge of forklift repair and maintenance is an advantage.
Benefits:
- Competitive hourly rate
- Health, dental, and vision insurance after 30 days
- Paid time off after 90 days
- Paid holidays
- Eligible to participate in 401k on day 1
- Opportunities for professional development and advancement