What are the responsibilities and job description for the Service Coordinator position at The Raymond Corporation?
As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.
Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team! This individual will be Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed.
What You’ll Do
- Receive service calls from customers.
- Process work orders utilizing the current business management system.
- Maintain and schedule Planned Maintenance agreements.
- Handle special billing needs for customers.
- Maintain an accurate database.
- Provides support for technicians to obtain maximum efficiency.
- Process warranty claims.
- Track technicians time weekly through reports and verify that all time was billed.
- Receive, review, and challenge paperwork.
- Complete installation reports for all new equipment.
- Issue purchase order numbers to vendors as needed.
- Support policies and procedures of the computer system and the company.
- Order and follow up on parts issues for technicians.
- Coordinate service with subcontractors at customer location.
- Arrange freight for service and support equipment and materials.
- Prepare customer quotes needed from field service technicians.
- Additional duties as required or assigned.
What You’ll Need
- High School Diploma or equivalent
- Minimum 2 years' experience in customer service
- Billing experience preferred
- Verbal and written communication skills.
- Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs
Benefits of working at Pengate
- Generous PTO and 8 paid holidays
- 401(k) w/ match
- Comprehensive medical benefits, dental plans, and vision coverage
- Opportunities for advancement and ongoing professional development
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com