What are the responsibilities and job description for the Host - Upscale Pub Concept position at The 'Quin House?
Description
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
About This Role
Who We Are Looking For
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
About This Role
- Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Greet and seat members with a smile at appropriate tables in a timely manner
- Be attentive of members’ needs
- Assist in providing a pleasant dining experience
- Assist in collection of credit cards from members and servers as needed.
- Answer the telephone/take reservations/properly inform guests of all offerings
- Ensure quality control of menus regarding cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Have a complete knowledge of standards of service
- Have a thorough knowledge of menus and current specials in all applicable venues
- Assist servers in the servicing of guests as needed
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Ensure overall guest satisfaction.
- Assist in the investigation of member complaints regarding food quality and service
- Ability to assist in other related food and beverage outlets if and when required
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
Who We Are Looking For
- Experience in a hotel or restaurant experience preferred
- Service oriented style with professional presentations skills
- Maintain high standards of personal appearance and grooming
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
- Ability to learn and master NorthStar POS
- Excellent oral and written communication skills
- Detail oriented, good prioritization and follow up skills
- Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
- Open availability and flexibility to work according to the needs of the business
- Comfortable with WORD
- High School Diploma or equivalent
- Open availability and flexibility to work according to the needs of the business
- Strong computer skills and proficiency with Microsoft Office Suite
- High School Diploma or equivalent
- Strong written and verbal English skills, additional languages are a plus
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.