What are the responsibilities and job description for the Banquet Houseperson position at The 'Quin House?
Description
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
About This Role
Who We Are Looking For
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
About This Role
- Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Adaptability to work multiple events (Dinners, Weddings, Conference, etc.) and multiple shifts
- Participates in the service, and removal of food during banquet functions by offering pre-determined menu selections to each table
- Anticipates member and guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
- Have a complete knowledge of standards of service
- Assists other team members as needed, both with and without the direction of management
- Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
- Breakdown, clean and set-up of tables and stations/mobile bars
- Re-stocks items and supplies as needed and alerts management of shortages
- Requires the ability to operate and utilize production equipment and tools.
- Communicates health and/or safety concerns/violations immediately to the management
- Attends all informational meetings and trainings
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Assist in the investigation of member complaints regarding food quality and service
- Ability to assist in other related food and beverage outlets if and when required
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
Who We Are Looking For
- Previous experience in banquet operations or Food and Beverage in a luxurious environment preferred
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and willing to accept assignments on as need basis, in order to promote teamwork. This will include early mornings, evenings, weekends and holidays.
- Service oriented style with professional presentations skills
- Maintain high standards of personal appearance and grooming
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
- Excellent oral and written communication skills
- Detail oriented, good prioritization and follow up skills
- Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
- High School Diploma or equivalent
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
