What are the responsibilities and job description for the Hospitality Experience Associate – Tea Connoisseur (Full-time/32 - 35 hours) position at The Queen's Library Tea Room?
- Hospitality Experience Associate – Tea Connoisseur
- Hospitality Experience Associate – Tea Connoisseur
The Queen’s Library Tea Room exists to be a place of peace—where people connect, celebrate life, and are invited to dream. Our heartbeat is bringing together guests from all walks of life through thoughtfully curated tea experiences and meaningful gatherings.
Role Overview
The Hospitality Experience Associate – Tea Connoisseur plays a key role in guiding guests through a refined afternoon tea experience. This position blends hospitality, storytelling, and attentiveness to detail to create moments that feel both personal and memorable.
Key Responsibilities
- Deliver a warm, engaging, and elevated afternoon tea experience for guests
- Share knowledge of tea, food pairings, and the local area throughout the experience
- Prepare tea place settings including teacups, saucers, napkins, and spoons
- Facilitate the Tea Flight Experience with confidence and clarity
- Assist with food service as needed to support the overall guest experience
- Complete daily cleaning and maintenance tasks to reset and care for the tea room
- Provide prompt, friendly, and attentive service at all times
- Anticipate guest needs and proactively create moments of delight
- Communicate clearly and professionally with guests and team members
- Build and maintain trusting, welcoming relationships with guests
- Maintain high standards of cleanliness, safety, and presentation
- Demonstrate working knowledge of the tea menu, including seasonal offerings
- Reliable transportation
- Ability to carry hot and cold beverages and food trays
- Ability to lift up to 25 pounds
- Completion of ServeSafe Food Handling Certification
- Friendly, energetic, and detail-oriented demeanor
- Genuine passion for hospitality and guest experience
- Strong interpersonal and communication skills
- Sense of urgency, initiative, and adaptability
- Ability to retain and recall detailed information
- Required for all team members to be on available for Saturdays in May and December
- Front-of-house hospitality experience preferred, but not required
- Fine dining and/or barista training is a plus
- Customer service experience preferred, but not required
- Level 1 Food Safety & Hygiene for Catering certification preferred (training provided)
- Tuesday: 11:00 AM – 5:00 PM
- Wednesday: 11:00 AM – 5:00 PM
- Thursday: 11:00 AM – 5:00 PM
- Friday: 11:00 AM – 5:00 PM
- Saturday: 10:00 AM – 6:00 PM
Benefits
- Health insurance available
- Employee discounts
- Weekly pay
- Continued education and tea knowledge development
- Flexible schedule; paid time off for managment roles
- Opportunities for growth within the company
Expected Start Date: Tuesday, March 17, 2026; Training would take place at 221 E Clay St. Richmond, VA.
Applications close Sunday, March 1, 2026 at 5:00 PM.
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