Sales & Member Success Lead (Path to Studio Manager)

Location: Rancho Cucamonga, CA (on-site)

Company: The Pulse Training Center (Boutique Boxing & Bootcamp Gym)

Employment Type: Full-time (30–40 hrs/week)

Compensation: $22–$24/hour commissions & bonuses (target OTE $50,000–$70,000 in year 1)

The Pulse Training Center is a high energy boxing and bootcamp studio focused on helping busy adults get stronger, leaner, and more confident through coached classes, accountability, and community. We’re growing and looking for a sales-first, people-obsessed teammate who can own front-of-house revenue and retention and grow into Studio Manager.

Sales & Pipeline

• Respond to new leads quickly via phone, text, and DM; set and confirm tours/first sessions.
• Host in-person tours and consultations; present programs and close memberships same-day.
• Reactivate past leads and win back previous or frozen members.

Member Success & Retention

• Deliver Day 1/7/21 new-member check-ins and milestone touch points.
• Monitor attendance, run “at-risk” outreach, and execute save offers for holds/cancels.
• Celebrate wins, gather testimonials, and support basic InBody/measurement appointments.

Front-of-House Operations

• Maintain lobby standards, opening/closing procedures, and simple admin in our CRM.
• Support light retail/merch and help capture content (quick member wins) as needed.

• Speed-to-lead during staffed hours: under 5 minutes
• 15–20 booked tours per week (varies with lead flow)
• 65–75% show rate with confirmations & reminders
• 45–55% close rate (tours → paid)
• <5% monthly churn with 25–35% “save” rate on cancels/holds
• Positive Net MRR growth month over month

• Peak on-site coverage: Mon–Thu 3:00–8:00 pm; Sat 8:00 am–12:00 pm
• Daily outreach blocks: typically 9:30–11:30 am and 1:00–3:00 pm
• (Some flexibility based on events and lead volume.)

• 1 year of experience in sales, membership, or customer-facing roles (fitness, hospitality, retail, or call center preferred).
• Confident on the phone and face-to-face; comfortable handling objections and asking for the sale.
• Organized and coachable with a love for checklists, scripts, and hitting numbers.
• Friendly, professional presence in a busy gym environment.
• Tech-comfortable (texting/dialer/CRM; experience with Mindbody/ HighPower CRM).

• Hourly: $22–$24 based on experience.
• Commission: $100 per new membership (up to $150 for higher tiers/PIF), $25–$50 per save/reactivation.
• Bonuses: Monthly team bonus for hitting Net MRR and churn goals.
• PTO and gym membership perks included.
• Clear growth path to Studio Manager (increased base performance bonuses).

• Month 1–2: Master the sales pipeline, tour/close, and new-member onboarding.
• Month 3–6: Add retention ownership, weekly KPI reporting, and front-of-house SOPs.
• Promotion opportunity: Studio Manager with expanded responsibilities (scheduling, inventory, basic P&L rhythms).