SURVEILLANCE MAINTENANCE TECH

Position Summary

Maintain surveillance system/network which includes but not limited to installing cameras; pulling and terminating network cabling; ensures proper operation of networked switches, cameras and associated surveillance equipment by using established troubleshooting procedures and conducting preventative maintenance.  Provide end-user support in a Microsoft Windows environment.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Installs surveillance cameras and associated equipment and pulls above-ceiling cabling for new camera installs as required.
2. Responsible for the maintenance of all surveillance equipment.
3. Troubleshoots equipment, following established procedures and industry best-practices to maintain proper operation.
4. Recommends to the Surveillance Maintenance Supervisor and Surveillance Manager, any required installations or replacements of surveillance equipment.
5. Recommends to the Surveillance Maintenance Supervisor and Surveillance Manager, any needed tools or accessories to keep equipment functioning.
6. Maintains official log of equipment maintenance activity.
7. Completes daily activity report.
8. Maintains confidentiality of duties, reports, investigations, and any other departmental information, at all times.
9. Works within, adheres to, and contributes to the established operational chain of command.  
10. Builds a professional relationship with all team members and work associates, while supporting a strong collaborative work environment.
11. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. Supports a single function and holds a position that does not supervise people but provides guidance to lower-level Team Members as needed. 
2. Functions as an advisor to management due to the complexity of the level of work performed. 
3. May hold current licenses, certifications, specialized education, and possess stipulated technical expertise as required.
4. Demonstrates advanced knowledge in all aspects of the specialized function. 
5. Performs work as a highly skilled individual contributor and considered a subject matter expert within the peer set, particularly with problem-solving.
6. Critical thinking and the ability to analyze issues, identify solutions, and implement them effectively.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to communicate effectively, both verbally and in writing.
2. Ability to analyze issues with complex networked systems and provide acceptable solutions.
3. Ability to identify and utilize both hand tools and power tools.
4. Ability to use required personal protective equipment.
5. Ability to pass a vision test, eyesight correctable to 20/20, and have no color blindness.
6. Ability to write comprehensive and detailed reports, as required.
7. Ability to learn, understand, and follow NIGC Regulations, Surveillance Standard Operating Procedures and Sandia Casino Internal Controls.
8. Ability to make decisions under stressful conditions.
9. Ability to work odd and unusual hours.
10. Ability to pass a stringent criminal and credit background investigation.
11. Working knowledge of the following systems or applications is preferred:

• Microsoft Office (Word, Excel, Outlook – 2007 or newer)
• Microsoft Windows 7
• Networking protocols

12. Ability to take direction, work independently, and multitask.

13. Ability to work harmoniously and professionally with co-workers and supervisors.

   Education and Experience  

Required:

1. High School Diploma, GED certification or equivalent.
2. Two (2) years of video surveillance installation and repair experience.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

                       Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                                  Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (Up to 50 lbs.)

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 50 lbs.)

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 50 lbs.)

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Ability to work odd and unusual hours, being on call when needed.
2. Work in a smoking environment.
3. Work indoors (subject to stale air).
4. Work outdoors (subject to working in bad weather- rain, snow wind, etc.)
5. Stand for long periods of time.
6. Work, on a suspended platform about thirty feet above the floor.
7. Able to work on a 12-16 footstep ladder.
8. Able to operate and work on scissor lift or bucket lift.
9. Able to work in a confined workspace.