GM OF GAMING OPERATIONS

Position Summary

The General Manager of Gaming Operations shall be responsible for the day-to-day operations of the casino including all-administration functions and internal controls to ensure protection of company assets and enforcement of policies and procedures. Oversees key gaming and executive level personnel through day-to-day operations oversight. Works with the Chief Operating Officer to provide overall planning and maximize departmental profits, productivity, efficiency, and meet the growth objectives of the Pueblo of Sandia. Directs the operations and activities of the Slot Department, Table Games, Poker, Bingo, Keno, Sportsbook, Cage/Vault, Count Department and Responsible Gaming.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Responsible for maximizing revenue generation in the management of the revenue generating departments.
2. Responsible for providing flawless customer service for the Gaming Operations.
3. Responsible for providing the gaming customer with a level of product conducive to a four-star operation.
4. Responsible for controlling labor and other operating costs to ensure that they are directly in line with casino’s volume level.
5. Spends considerable time in the operations MBWA (Management By Walking Around).
6. Mentors, consults and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.
7. Spends time with the customer identifying what is working and areas that need improvement.
8. Responsible for providing the Chief Operating Officer with recommendations to increase revenues, decrease costs for enhanced customer service levels.
9. Develop, implement and monitor an operational business plan ensuring compliance with the goals and objectives of the Resort and Casino as well as ownership.
10. Works closely with the Chief Operating Officer to consistently improve the performance, quality and profitability for gaming related activities.
11. Creates a management philosophy that encourages teamwork, planning, communications, responsibility and accountability.
12. Manage direct reports in a positive manner, offering them direction, guidance and mentorship to assist them in their professional growth.
13. Works closely with the Chief Operating Officer and Director of Marketing in developing strategies to accomplish the provision of the Resort & Casino designed to expand client attendance and increase profits.
14. Develop, implement and monitor the budget for the operational departments.
15. Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
16. Initiate, prepare, review and comment on special operational reports and present to the Tribal Council, committees, organizations and other entities as necessary.
17. Identify training needs, contract with service providers and provide training opportunities.
18. Consults with the Chief Operating Officer in the planning and accomplishment of future expansion needs based upon existing capital infrastructure, projected future needs and the availability of enterprise resources.
19. Establish internal operating procedures and additional safeguards as necessary to protect Tribal assets, clients, employees and Tribal property.
20. Ensure the effective and timely transfer of casino resources to area banks.
21. Establish and maintain effective business relationships with creditors and local business merchants and clientele.
22. Establish game format, hours of operation and prize payment schedules.
23. Prepare financial reports for the operational departments and present them to the Tribal Council when applicable.
24. Maintains accountability for the performance and evaluation of departmental managers.
25. Perform additional duties and responsibilities as necessary or assigned.
26. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Provides direct management and supervision to all reporting team members in a larger work area or department. 
2. Possess strong leadership skills that include planning, decision-making, problem solving, delegation and time management. 
3. Possesses strong technical skills required in all reporting operational areas. 
4. Functions as an advisor to all reporting staff members and set goals to achieve organizational success.  Analyzes and identifies issues in a proactive manner to resolve problems. 
5. Demonstrates solid subject matter expertise in all aspects of the operational area.
6. Demonstrates strong communication skills, motivates and shows empathy, recognition for performance excellence, and leads by example. Demonstrates advanced knowledge of all reporting departments.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities  

1. Knowledge of Gaming Commission policies, procedures and guidelines.
2. Knowledge of casino, Tribal, federal and state reporting requirements.
3. Knowledge of all facets of the gaming industry.
4. Knowledge of the processes and procedures used in the development of a casino business operational plan.
5. Knowledge and ability to raise service and quality standards.
6. Ability to effectively communicate, plan and implement new standards, procedures and/or strategies.
7. Ability to supervise, coordinate, direct and assign work.
8. Ability to make rapid decisions with limited resource data available.
9. Ability to analyze and develop timelines, project resources, monitor and evaluate results.
10. Ability to provide sound and measurable backup to support any/all recommendations for change.
11. Ability to hire, motivate and maintain a viable work force.
12. Ability to develop and administer a large casino and resort operations budget.
13. Ability to work effectively with employees, general public and the Tribal Council.
14. Ability to draft complex reports and materials and give lengthy oral and written presentations

   Education and Experience

 Required:

1. Bachelor’s Degree, preferably in Business Administration, Hospitality Management, Public Administration, or related field and ten (10) years’ experience in the management and administration of a casino gaming establishment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling fourteen (14) years may substitute for the required education and experience.
2. Eight (8) years of Gaming Operations experience in a senior management position in a class III gaming facility consisting of 2,000 plus machine count.
3. Must be at least 21 years of age.
4. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Pre-Employment Requirements

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is normally performed in a typical interior/office work environment.
2. Must be able to spend considerable time standing and walking.
3. Limited physical effort required.
4. Subject to moderate risks of cigarette smoking, common colds, influenza and raised levels of noise.