CHIEF OPERATING OFFICER

Position Summary

In compliance with goals, policies and objectives established by the Tribal Council and Governor; directs, coordinates and administers all aspects of the Sandia Resort & Casino. Working closely with Tribal Council, Governor and senior management drives the strategic planning process and assists in defining organizational objectives, policies and operating plans to ensure the achievement of business goals. Provides direction to Casino and Resort Senior Management.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

Essential Duties and Responsibilities

1. Responsible for the management of the Pueblo of Sandia’s Resort and Casino to ensure profits are commensurate with the best interests of the Pueblo of Sandia, its customers and employees.
2. Reviews and evaluates all business operations and assures uniform, coordinated and efficient business systems, processes and management strategies.
3. Supervises and directs the senior management responsible for the day-to-day operations and management.
4. Establishes short and long-term strategic planning across the Enterprise organization.
5. Oversees and provides counsel to departments as they make decisions that affect day-to-day operations and makes recommendations for strategies, plans and policies.
6. Directs operations to achieve budgeted results and other financial criteria.
7. Promotes an environment that encourages planning, communications cooperation, collaboration and efficiency with effective leadership for key management positions.
8. Encourages a results-oriented culture.
9. Represents the Governor internally and externally in support of community and Tribal relations as needed.
10. Ensures that all activities are performed in compliance with local, state and Tribal regulations and laws governing business and gaming operations.
11. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

Additional Responsibilities

1. Creates an environment of team member engagement and fosters a collaborative and inclusive work environment.  
2. Performs additional duties and responsibilities as necessary or assigned.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process

Knowledge, Skills, and Abilities

1. Excellent verbal and written communication skills.
2. Strong leadership ability.
3. Ability to think strategically, analytically and critically.
4. Ability to work collaboratively with Governor, Tribal Council and senior management.
5. Excellent decision-making skills.
6. Excellent computer and Windows software skills.
7. Ability to manage multiple enterprise sites.
8. Ability to exercise good judgment and make sound decisions in a manner consistent with the essential job functions.
9. Ability to interact effectively with staff, public, and appointed officials.
10. Knowledge of employee development and performance management skills.
11. Ability to create an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support.

   Education and Experience 

Required:

1. Bachelor’s Degree in Business Administration or related field from an accredited college or university.
2. Fifteen (15) years’ experience at the executive level; combining gaming and hotel responsibilities.  

Preferred:

1. Master’s Degree in Business Administration or related field.
2. Tribal Gaming experience.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

                   Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                               Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work in an office environment; sustained posture in a seated position for prolonged periods of time.
2. No or very limited physical effort required.
3. Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.