BINGO SUPERVISOR

Position Summary

Supervises the daily activities in the Bingo Department and assigns bingo employees daily job duties. Supervises and evaluates bingo personnel. Resolves disputes over the game by verifying numbers called

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Assists the Bingo Manager in each of the following:
2. Responsible for entire Bingo Hall operations when on duties.
3. Assist in the planning and implementation of policies, rules and directives to accomplish department objectives. Improving and standardizing house rules and procedures.
4. Direct supervision of all bingo employees.
5. Plans, schedules, and assigns daily duties.
6. Ensures customers receive excellent customer service.
7. Interview, hire, train, motivate, discipline and discharge employees as necessary.
8. Oversee and prepare reports regarding sales, expenditure and games.
9. Provide information on pricing, advertising and strategies on marketing Bingo operations.
10. Assist in forecasting and budgeting expenditures and revenues for the department.
11. Maintain equipment and control of all Bingo equipment as well as protect all sensitive equipment.
12. Assist with the development and implementation of all policies and procedures to ensure the integrity of each game.
13. Plan and coordinate Bingo game schedules within the different departments.
14. Develop and monitor transportation procedures, regarding bus companies, payout records, and submission of these records to the Accounting Department for processing.
15. Establish and maintain effective business relationships with vendors.
16. Deals effectively with customer problems/complaints.  Make yourself readily available during matinee and evening sessions.
17. Establish internal operating procedures with Surveillance and Security and take any additional safeguards as necessary to protect Tribal assets, customers, Casino employees and Casino property.
18. Perform additional duties and responsibilities as necessary or assigned.
19. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Provides immediate supervision to front line Team Members.
2. Sets business parameters and delegates day-to-day tasks to achieve operational objectives. 
3. Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members. 
4. Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
5. May support management in the completion of administrative responsibilities. 
6. Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale. Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support. Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities  

1. Ability to supervise, coordinate, direct and assign work.
2. Ability to make judgements and decisions regarding patron disputes and employee complaints.
3. Ability to implement and administer discipline procedures.
4. Ability to develop and implement policies and procedures.
5. Ability to develop and administer a Bingo budget.
6. Ability to work effectively with employees and the general public.
7. Ability to write reports and maintain files and employee schedules.
8. Ability to develop and implement training sessions for employees.
9. Knowledge of Bingo, pull tab, and bus operations as well as reporting requirements.
10. Knowledge of all Bingo gaming equipment.

   Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Must be at least 21 years of age.
3. One (1) year of Gaming experience including six (6) months in a supervisory capacity.
4. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
5. Must be able to read, write and speak English fluently.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm including but not limited to: smoke, common colds, influenza, dust, odors and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, carry
• Arms-reach, carry, push, pull, lift, twist, rotate
• Legs-lift, push, pull, twist, rotate
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity