Manager Nashua Street Supported Apartments $5,000 retention bonus

Job Summary

This position is eligible for $5,000 retention bonus.

The Providence Center Manager Residential Nashua Street Supported Apartments coordinates and oversees the daily operations of residential programs, ensuring high-quality care and support for clients’ psychosocial needs, including mental health, substance use, medical, environmental, and housing. This role provides leadership to staff, ensures regulatory and organizational compliance, and promotes a safe, therapeutic, and person-centered environment.

Duties & Responsibilities

• Oversee daily operations and programming of the group residence, ensuring high standards of care.
• Supervise residential staff, including hiring, training, scheduling, performance management, and conducting regular supervision meetings. Ensure periodic supervision of overnight staff through visits during their shifts.
• Provide leadership and guidance to staff on programming, training, risk management, and day-to-day operations, fostering a collaborative and team-oriented environment.
• Develop and implement recreational, therapeutic, and operational programming initiatives.
• Maintain accurate, detailed, and timely records of all required documentation.
• Collaborate with other residential managers to coordinate staffing coverage across residential programs and provide direct support as needed.
• Collaborate with the Residential Nurse to support treatment planning and medication monitoring for residents.
• Screen prospective residents and participate in referral processes.
• Monitor program budgets and operational costs to maintain fiscal responsibility.
• Ensure compliance with agency policies, ethical standards, regulatory requirements and safety standards, including building inspections and evacuation procedures.
• Administer and enforce organizational policies and regulatory requirements.
• Facilitate effective communication and coordination among staff, departments, and external agencies.
• Identify, assess and respond to clinical emergencies and crisis situations, including suicide risk and danger to others. Perform crisis intervention and risk management as needed, escalating to appropriate resources when indicated (Qualified Mental Health Professionals/QMHPs or Emergency Services).
• Lead regular staff meetings and ensure ongoing staff development, including participation in trainings and sharing of learned material.
• Provide coverage between group residences as needed.
• Transport clients safely to appointments and activities as needed.
• Maintain professional relationships with internal teams, residents, community partners, and the public.
• Participate in committees, meetings, and professional organizations; communicate relevant updates to staff.
• Address staff concerns, resolve conflicts, and promote a positive, constructive work environment.
• Perform other duties as assigned to support client goals and program needs.
  
  

Requirements

• Bachelor's Degree Required; Field of study: social work, psychiatric nursing, psychology, or related.
• Minimum 3 to 5 Years of experience with people with chronic mental health illness, preferably in a residential facility. Must also have at least 2 years of supervisory experience.
• Must have valid driver's license, registration, current inspection and insured automobile.
• Knowledge of psychosocial rehabilitation, psychotropic medication and case management.
• Strong program development skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to speak effectively before team members and other employees and have the capacity to work with other community agencies.
• Excellent organizational, problem-solving, and time management skills.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Able to work flexible hours, including evenings, weekends, holidays and during inclement weather, as well as cover the program when unforeseen circumstances arise to ensure 24-hour coverage.
• Able to rotate with Residential Managers for weekly on-call coverage to ensure 24/7/365 support across all 6 MHPRR programs.
  
  

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.