Operations Assistant

The Property Butler is a growing home maintenance and handyman company dedicated to providing homeowners with a professional, reliable, and stress-free experience. We believe great customer service begins long before a technician arrives and continues long after the job is complete.

We're looking for someone who enjoys staying organized, helping people, and being an important part of a growing team. This position is perfect for someone who takes pride in keeping things running smoothly and understands that the little details make a big difference.

Position Overview

As an Operations Assistant, you will be the first impression of our company and one of the most important members of our team. You'll work directly alongside our Operations Manager to help keep our office, customers, and daily operations organized.

Every day is different. One minute you may be answering a customer's phone call, the next you could be scheduling estimates, following up with a customer for a Google review, organizing supplies in the shop, or reaching out to new customer leads.

We're looking for someone who enjoys variety, likes staying busy, and isn't afraid to jump in wherever they're needed.

Daily Responsibilities

• Customer Service
• Answer incoming phone calls with a friendly, professional attitude.
• Respond to customer questions and direct calls to the appropriate team member.
• Return missed phone calls promptly.
• Help create an exceptional customer experience from the first phone call to the completion of the job.
• Scheduling & Office Support
• Schedule estimates and appointments.
• Confirm upcoming appointments with customers.
• Assist the Operations Manager with daily scheduling.
• Keep customer information accurate and up to date.
• Customer Follow-Up
• Contact customers after completed jobs.
• Request Google Reviews.
• Follow up with customers regarding outstanding estimates.
• Reach out to Angie Leads and other incoming leads.
• Help maintain positive customer relationships.
• Administrative Duties
• Organize paperwork and digital files.
• Help collect overdue invoices by making friendly reminder calls.
• Enter customer information into our software.
• Assist with miscellaneous office tasks throughout the day.
• Shop & Office Organization
• Keep the office clean and organized.
• Help organize tools, supplies, and inventory.
• Restock office and shop materials as needed.
• Assist with small projects around the office.

What We're Looking For

You don't need years of experience. We're willing to train the right person.

We're looking for someone who is:

• Friendly and enjoys talking with people.
• Organized and detail-oriented.
• Reliable and dependable.
• Comfortable answering phones.
• Able to multitask.
• Positive with a team-first attitude.
• Willing to learn new software and systems.
• Comfortable using a computer and email.
• Self-motivated and able to work independently.

Preferred Qualifications

These are helpful but not required:

• Customer service experience
• Administrative or office experience
• Scheduling experience
• Experience with Google Workspace or Microsoft Office
• Experience using CRM or scheduling software

What Success Looks Like

A successful Operations Assistant:

• Makes every customer feel welcomed and valued.
• Keeps schedules accurate and organized.
• Follows through on assigned tasks.
• Helps keep the office and shop running efficiently.
• Notices problems before they become bigger issues.
• Is always looking for ways to help the team succeed.

Why Join The Property Butler?

• We're a growing company where every employee has an opportunity to make a real impact. You'll be part of a team that values professionalism, teamwork, and continuous improvement. As we continue to grow, there will be opportunities to grow with us and take on additional responsibilities.

Pay: $17.00 - $19.00 per hour

Application Question(s):

• Tell us about a time you had to juggle several tasks that all seemed urgent. How did you prioritize them, and what was the outcome?
• Describe a situation where you had to deal with an upset customer. What did you do, and how did it turn out?
• Imagine it's 9:00 AM. The phone is ringing, a customer walks into the office, your Operations Manager asks you to schedule an emergency estimate, and you notice an overdue invoice reminder pop up on your computer. What do you do first, and why?
• Why do you want to work for The Property Butler, and what makes you believe you'd be a great Operations Assistant?
• While industry experience is not required, we'd love to know: What familiarity do you have with home maintenance, handyman services, remodeling, or construction? Please explain.

Work Location: In person

Salary : $17 - $19