Assistant Operations Manager - Sophio

Position Overview

The Sophio Assistant Manager will play a crucial role in supporting the daily operations of our online sales platform, Sophio business unit, ensuring the highest standards of customer service, supply chain management, and assisting in the development and implementation of Sophio policies and procedures. This position requires excellent communication skills, critical thinking, and a proactive approach to problem-solving.

Key Responsibilities:

• Support the Director of eCommerce in overseeing daily operations to ensure smooth and efficient business performance.
• Provide coverage for the Customer Service Representatives during absences or peak workload periods.
• Ensure compliance with company policies, procedures, and industry regulations.
• Lead by example to foster a positive, productive, and collaborative work environment.
• Respond to customer and supplier inquiries, resolve issues promptly, and deliver excellent service.
• Analyze sales reports and assist in identifying opportunities for growth and improvement.
• Collaborate cross-functionally with other departments to support organizational objectives.
• Prepare and present operational reports to senior management as needed.
• Identify and implement process improvements to streamline workflows, automate tasks, and enhance accuracy in eCommerce operations.
• Perform additional duties as assigned by senior management.

Qualifications:

• Minimum of 2 years of experience in a supervisory or leadership role, preferably within eCommerce or the automotive industry.
• Knowledge of ecommerce or automotive industry regulations and best practices.
• Attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• High level of professionalism, integrity, and reliability.
• Proficiency in Microsoft Office Suite and familiarity with eCommerce platforms or software.
• Strong analytical skills and the ability to make informed decisions quickly.
• Quick learner with the ability to adapt to various online eCommerce portals.
• Customer-focused mindset with strong problem-solving capabilities.
• Adaptability to changing priorities and business needs.

Preferred Skills and Attributes:

• Proactive attitude with a willingness to take initiative and drive results.
• Creative thinker with a continuous improvement mindset.
• Ability to handle confidential information with discretion.
• Experience in conflict resolution and negotiation.
• Skilled in building positive relationships .
• Work on-site at the Germantown, TN office on a full-time basis.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Germantown, TN 38139 (Required)

Ability to Relocate:

• Germantown, TN 38139: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000