What are the responsibilities and job description for the Night Auditor position at The Promissory Hotel?
Are you passionate about hospitality and creating memorable guest experiences? The Promissory Hotel is seeking Night Auditors to join the team!
The Promissory Hotel is searching for reliable, detail-oriented, and passionate individuals to join our growing team as Night Auditors!
As a valued team member, you will play a critical role in ensuring smooth front desk operations, balancing daily financials, and providing excellent guest service during evening and overnight hours at our soon-to-be-open destination boutique hotel with a vibrant restaurant/bar, Suerte, and live music hall, The Exchange.
Essential Duties & Responsibilities:
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Financial Duties
- Audit, balance, and reconcile guest folios.
- Prepare daily revenue and operational reports.
- Complete end-of-day processes including posting charges and backups.
- Front Desk Operations
- Assist guests with late-night check-in and early check-outs.
- Manage reservations, room assignments, and guest requests.
- Prepare and distribute shift reports to management.
- Attend to phone calls and respond promptly to inquiries.
- Deliver exceptional guest service, resolve concerns, and anticipate needs.
- Safety & Security
- Maintain property security, perform safety checks in the hotel, ensure doors are locked, and monitor the security cameras.
Respond to emergencies and incidents calmly and professionally.
Uphold hotel policies and maintain a safe environment for all.
Assist in other front office roles as needed.
Ideal Candidate Qualifications:
- Previous hospitality night audit experience preferred, but not required.
- Ability to work independently and stay focused during overnight hours.
- Strong organizational skills and keen attention to detail.
- Excellent problem-solving and multitasking abilities.
- Ability to work flexible shifts, including weekends, holidays, and overnight shifts as needed.
- Knowledge of the Roanoke region and the town's local attractions.
Why Join Our Team?
The Promissory Hotel is more than a place to stay—it’s a bold cultural hub in the heart of downtown Roanoke with its fusion of hospitality, music, and cuisine, and we are excited to build a passionate team to help open its doors! We take pride in creating a warm and welcoming environment not only for our guests but also for our team members. We value teamwork, excellent service, and a strong commitment to hospitality.
If you’re ready to be a part of a dynamic and growing hospitality team, apply today!