What are the responsibilities and job description for the VIP Gate Host position at The Private Suite LLC?
Host- PS LAX
Who We Are Host- PS LAX
With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.
Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.
PS aims to be in every major airport in the US.
Responsibilities & Expectations
- Monitor and management of our Host booth for the duration of a 10 hour shift, 4 days a week.
- Provide Control Room all relevant arrival updates while maintaining a welcoming environment for all members and guests; assuring they are acknowledged in a timely fashion.
- Directing of nonmember personnel (TSA, CBP, Valet, etc.) upon arrival at PS in coordination with Control Room.
- Ability to focus attention on member needs, remaining calm and courteous at all times.
- Face to face client communications while maintaining a "customer service first" mentality.
- Cultivate positive relationships with members and guests.
- Experience working around confidential and sensitive information.
- Prepare reports for the department..
- Promote company’s reputation as “best place to work”.
- Previous experience in hospitality and/or airline industry preferred.
- Ability to work cohesively and collaboratively as part of a team.
- Strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Experience working with high end clients in a luxury hospitality setting preferred.
- Minimum education requirement of High school Diploma/GED.
- California Driver's License in good standing, active for minimum of 1 year.
- Pass a pre-employment drug screening background check.
- Collection of SSN as part of the background check process will be required.
- Must be authorized to work in the United States.
- PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
- Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- 12 PTO days / 6 Sick days prorated annually
- Monthly health & wellness and cell phone reimbursement
- Paid training
- A great career path with promotion opportunities
Compensation $24.45/hour. Overtime and bonus opportunities available. This is a full-time role.
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
Salary : $24