What are the responsibilities and job description for the Service BDC Representative - Mazda White Plains position at The Premier Collection?
Job Description - Service Scheduler Mazda White Plains
Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Join our team at The Premier Collection, as a Service Scheduler. In this vital role, you’ll ensure that our service department runs smoothly and that our valued clients receive the top-tier service experience they expect.
Key Responsibilities:
- Appointment Scheduling: Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.
- Follow-Up: Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.
- Confirmation: Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.
- Glitch Recovery: Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.
- Customer Interaction: Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.
Qualifications:
- Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in scheduling software and basic computer applications.
- Problem-solving skills with a proactive approach to handling unexpected issues.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth within a prestigious dealership.
- A dynamic and supportive work environment.
- Employee discounts on parts and services.
If you’re ready to bring your expertise to a leading luxury Volvo retailer and help us deliver an outstanding service experience, we’d love to hear from you!
Why Join Us?
- Work/life balance - 5 day work week & 3 weeks vacation.
- Competitive salary and bonus.
- Ongoing training and career development.
- Professional seminars.
- Employee discounts on all new car, used car, service parts, accessories and gear.
- Monthly birthday and anniversary celebrations.
- We 100% believe in promoting from within.
- Flexible schedules.
- Health insurance with 50% employer contribution.
- Opportunities for advancement.
- Family-friendly atmosphere.
- 3rd generation family business.
- All new state-of-the-art facilities.
- 401(K) Plan
- We support Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester.
