Front Desk Agent

Prairie Press | Paris, IL
Full-time | Monday–Friday | Day shift

Job Overview

Prairie Press is seeking a friendly, organized, and dependable Front Desk Associate to serve as the first point of contact for our office. This position plays an important role in supporting daily newsroom and office operations by assisting visitors, answering phones, handling customer inquiries, and providing administrative support to staff.

The ideal candidate is professional, personable, and able to multitask in an office environment, especially during publication deadlines and breaking news coverage.

Responsibilities

• Greet visitors, customers, and community members in a professional and welcoming manner
• Answer incoming phone calls and direct them to the appropriate department or staff member
• Assist customers with subscriptions, payments, renewals, and delivery concerns
• Accept obituary notices, legal notices, classified ads, news tips, and other public submissions
• Process incoming and outgoing mail and deliveries
• Maintain an organized and professional front desk and reception area
• Provide administrative support to editorial, advertising, and office staff
• Assist with filing, data entry, scheduling, and document preparation
• Handle customer billing questions and process payments as needed
• Monitor office supplies and notify management when items need to be ordered
• Help ensure office coverage during regular business hours, including deadline days

Qualifications

• Previous customer service, receptionist, or office experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office and basic office equipment
• Professional demeanor and strong attention to detail

Schedule

• Monday to Friday | 8:30 a.m. to 5:30 p.m.
• Day shift

Work Location

In person — Paris, IL

Pay: $15.00 - $18.00 per hour

Work Location: In person

Salary : $15 - $18