Logistics Operations Manager

The Logistics Operations Manager – PM is a full-time position reporting to the Director of Transportation. This role is responsible for the execution and oversight of all afternoon and evening school transportation operations, including dismissal, late runs, athletics transportation, field trip programming, addressing real-time operational needs, and stakeholder communication. The PM Manager works in close partnership with their AM counterpart to maintain operational synergy, guaranteeing that the transition between shifts is fluid and that all personnel and logistical needs are met without interruption.

This position serves as the primary operational leader for the afternoon and evening and is responsible for coordinating dynamic logistics requirements, managing communication with families and school stakeholders, and ensuring consistent, high-quality service delivery.

The regular hours for this role are 10:30 am to 7:00 pm, with the potential for occasional adjustments based on operational coverage needs for office staffing or campus events. During the summer, the core hours shift to 8:00 am to 4:30 pm.

Job Functions

• Collaborate daily with the AM Operations Manager to facilitate a seamless transition of resources and personnel.
• Lead and manage all afternoon and evening transportation operations, including dismissal, late runs, and extended-day.
• Oversee and coordinate athletics transportation, ensuring alignment with schedules, driver availability, and bus fleet resources.
• Manage the full lifecycle of field trip transportation, including intake, planning, assignment, coordination, and execution.
• Supervise and support school bus drivers during afternoon operations, and foster a culture of ownership, excellence, responsiveness, and customer service across all PM operations.
• Serve as a primary point of contact for parent, faculty, and staff communication related to transportation, ensuring timely, professional, and accurate responses.
• Coordinate with school divisions and departments to support transportation needs for events, activities, and special programs.
• Oversee operational continuity during dismissal by proactively resolving schedule adjustments and service variances.
• Ensure accurate tracking and communication of daily changes in school bus transportation, including student ridership and schedule adjustments.
• Maintain alignment between field trip logistics, driver assignments, and system data.
• Identify opportunities to optimize processes and implement improvements, particularly in field trip coordination and dismissal operations.
• Document and communicate operational issues, trends, and risks to the Director and AM Operations Manager.
• Support payroll tracking and verification processes related to afternoon and trip-based work.
• Serve as the lead manager for same-day response to afternoon and evening transportation incidents, delays, service disruptions, and field trip-related issues.
• Gather initial facts, secure relevant details from drivers and staff, and ensure timely completion of incident documentation.
• Coordinate immediate communication with families, faculty, coaches, and/or school administrators as needed during service disruptions.
• Implement interim operational adjustments following incidents and service disruptions, including driver reassignment, trip changes, or service modifications.
• Partner with the AM Operations Manager and Director of Transportation on post-incident review and required corrective action.
• Serve as cross-functional support for morning operations as needed.
• Perform other duties as assigned.
  
  

Qualifications

• Bachelor’s Degree preferred; experience in transportation, logistics, or operations management required.
• Demonstrated experience coordinating complex schedules and logistics.
• Strong leadership and personnel management skills.
• Excellent communication and interpersonal skills, particularly in customer-facing environments.
• Ability to manage multiple priorities and respond effectively to changing conditions.
• Strong organizational skills with attention to detail.
• Experience with routing, scheduling, and data systems; familiarity with Traversa, SchoolPass, and Veracross is a plus.
• Ability to maintain professionalism and discretion in all communications.
• Commitment to safety, service quality, and operational consistency.
• Must be able to work outdoors in various weather conditions, as needed.
  
  

In striving to fulfill its mission, The Potomac School seeks candidates of diverse backgrounds who embody our core values of courage, integrity, humility, perseverance, and respect.