What are the responsibilities and job description for the Classified Account Specialist position at The Post and Courier?
Job Details
Description
The Classified Account Specialist handles classified advertising, which includes liners, legals and obits, and special projects/directories as well as other administrative functions to maximize revenue generation. This position serves as the primary classified advertising contact, handles products/directories and will assist with front desk duties as needed. The Classified Account Specialist serves as an additional sales resource to new and existing clients and works in partnership with management to ensure smooth workflow and client satisfaction. This position will provide quality service to all accounts from the initiation of the ad, through publication and follow up on results as needed. The position will assist with all incoming calls and walk-in clients for both classified and customer service.
RESPONSIBILITIES:
- Handle classified advertising which includes liners, legals and obits; understand rate structure, ordering and processes.
- Develop special projects/directories to generate additional revenue and continue to maintain and grow the current directories. Handle TFNs (until further notice) advertising, pet ads and other classified ads including recruitment liners. Recruitment display is handled by the advertising team.
- Maintain a positive attitude, proactive work environment and a high level of attention to detail. Seek management assistance when facing any challenges with clients or coworkers.
- Build strong relationships with clients to best understand and meet their individual needs, requirements and expectations. Provide feedback to management regarding customer concerns.
- Manage new and existing accounts with a focus on delivering first-class customer service, client satisfaction, and retention. Help create solutions that meet and exceed our clients’ expectations by delivering the right results at the right time.
- Maintain CRM for projects/directory advertisers to ensure that all required information is entered and is accessible.
- Complete paperwork such as client information for account set up, verify billing and make any necessary adjustments in a timely manner.
- Develop a strong understanding of our product offerings and our processes and procedures for scheduling ads.
- Provide monthly and quarterly activity reports to management as requested.
- Attend outside work-related events as assigned/needed.
- Perform other duties as assigned.
Qualifications
Requirements, minimum education level, and experience:
- Business, Marketing, Communications or equivalent work experience a plus
- Experience using CRM system
- 2 years of customer service experience
- Experience in an advertising, customer service environment a plus
Knowledge, Skills and Abilities:
- Excellent Microsoft Office skills
- Ability to Ability to balance, prioritize and deliver excellent results under tight deadlines in a fast-paced environment
- Superior customer service skills
- Strong oral and written communication skills
- Ability to stay calm under pressure
- Strong analytical and problem solving and troubleshooting skills
- Strong planning and organization skills with a high attention to detail
- Ability to work both independently and within a collaborative team environment
- Positive, professional demeanor, strong work ethic and passion for the job and its opportunities
- Creativity; the ability to think outside the box
- High level of patience
Physical Requirements, Work Environment and Travel:
Ability to frequently sit for extended periods of time.
Vision abilities include close vision, distance vision & depth perception.
Ability to move around the building to get things done
Ability to talk on the phone.
Ability to perform moderate lifting, sometimes up to 30 pounds, but usually less than 15 pounds.
The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes and is occasionally subject to outside environmental conditions with severe weather a possibility.
Local travel is sometimes required.
The Post and Courier is an Equal Opportunity Employer.
