Circulation Coordinator

POSITION DESCRIPTION: This position assists with overseeing home delivery and single copy distribution. This position also works closely with Independent Distributors/Contractors and assist with the coordination of distribution centers used by them as they provide services to our subscribers and retail outlets. Added duties may be assigned as needed and night and weekend duties may be required.

RESPONSIBILITIES:

• Assist with facilitating regular meetings with Distributors in the zone to exchange information necessary to ensure a high standard of customer service is provided to all subscribers.
• Assist with ensuring the availability of reports to Distributors for the maintenance of their business records that include subscriber information, customer and wholesale billing information, service records and daily district activities.
• Assist with providing Distributors with communication of all company and departmental policies and practices that pertain to services promised to the company's subscribers.
• Acts as assistant liaison and assist with mediations of all subscribers – Distributor disputes concerning service or billing.
• Assist with taking appropriate action to request correction to deficiencies in district performance and/or terminate the contractual relationship between the distributor and the company.
• Assist with responding to customers within one hour after receiving complaints regarding delivery issues and notifying the Delivery Manager of all steps taken to resolve the issue.
• Run open districts as they occur.
• Assist with monitoring returns and review subscriber stop requests and make collection calls where appropriate.
• Tracks the flow of papers and supplies from the company's premises to each distribution center in the zone.
• Provides customer service support
• Assists with the audit of down and open routes
• Assist with merchandising and marketing of our single copy products
• Assist in recruitment and orientation of our contractors
• Perform other duties as requested by management
  
  
  

Requirements, minimum education level, and experience:

• A college degree is preferable, but will accept comparable job experience.
  
  
  

Knowledge, Skills and Abilities:

• Strong interpersonal skills; professional image
• Strong mathematical abilities and problem-solving skills are essential requirements of this position.
  
  
  

Physical Requirement: Must be able to safely perform all physical requirements including: Walking, standing, sitting, reaching, stooping, twisting and kneeling, and lifting newspaper bundles up to 40 lbs. Work will be both in an office environment and also will include time in the field, possibility of working in times of hot, cold and inclement weather.