What are the responsibilities and job description for the Temporary Passenger Information Agent position at The Port Authority of New York and New Jersey?
Responsibilities
Temporary Passenger Information Agents (TPIA) play a highly visible front-line customer service role at PATH terminals and stations. TPIA’s answer customer questions and provide information about PATH service routes, station locations, fares and directions. They also check customer communication’s equipment and report malfunctions.
Temporary Passenger Information Agents will be required to work rotating shifts (am, pm, midnights, weekends, holidays and overtime if necessary). Work schedules can fluctuate from week to week and tours and days off can be different.
Qualifications
Candidates must present the following qualifications to be considered eligible for this position:
High School Diploma or GED from an accredited institution.
Minimum of one (1) year work experience in a customer service role, working in a demanding environment that requires significant interaction with the public
Demonstrated customer service skills with the ability to clearly communicate with the general public with courtesy and professionalism
Ability to work rotating shifts (am, pm, midnight, weekends, holidays and overtime).
Selection Process
Selected qualified candidates will be invited to take part in the TPIA selection process which consist of written and oral examinations
The written exam is designed to measure a candidate's knowledge in areas such as: a) The ability to understand and utilize information provided in maps, tables and in writing to respond to specific customer questions; b) The ability to add, subtract, multiply, or divide quickly and correctly; and c) The ability to use correct grammar, wording and punctuation to clearly and accurately communicate a specific situation in a report.
The oral exam/ interview is designed to measure the candidate's work experience, skills and abilities in areas such as: Situational Judgment; Problem Sensitivity; Customer Service; Interpersonal Relations; and Oral Communication.
Qualified Candidates who pass the assessment will be required to go through a background check and medical examination. Participation in the selection process does not guarantee an offer or a position with The Port Authority Trans Hudson Corporation (PATH).
Compensation & Benefits
Temporary Passenger Information Agents are employed as a temporary employee without benefits. You will have the opportunity to apply and test for permanent positions within the PATH system.
The successful candidate will enjoy a starting salary of $17.89 hourly (subject to collective bargaining agreement). Opportunity to grow within the agency to become conductors, train engineers, etc.
The Port Authority of New York and New Jersey offers a competitive salary and a professional environment that supports development and recognizes achievement.
How To Apply
Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.
Only applicants under consideration will be contacted.
About The Port Authority
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
The Port Authority Trans Hudson Corporation (PATH), an FRA-regulated commuter railroad, is the primary transit link between Manhattan and New Jersey communities and suburban commuter railroads. Carrying over 75 million passengers per year, PATH trains run 24 hours a day, seven days a week, one of the few 24-hour systems in the world. Since the early 20th Century, PATH and its predecessor, the Hudson & Manhattan Railroad, have carried passengers between New Jersey and points in Midtown and Lower Manhattan, serving as a key link in the regions transportation network and as a catalyst for continued residential, commercial and employment growth.
PATH operates 24 hours per day/7 days per week/365 days per year. Employees are required to work weekends, holidays, atypical hours (evening and midnight shifts) and during inclement weather conditions. Incumbents may be subjected to mandatory overtime at the beginning or end of their scheduled tour, or on their days off. A union seniority system dictates work schedules for jobs represented by one of PATH’s unions, and time off may not be immediately available during the usual summer and holiday periods. Working conditions will include but not limited to exposure to inclement weather, direct contact with the public, working and walking in tunnel and outside areas during active train service, and being in an industrial environment.
EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.
