Barista

Summary:

The Patisserie Barista is responsible for delivering exceptional guest service while preparing and presenting high-quality beverages, pastries, and food items. This role ensures a welcoming café environment, maintains product knowledge, and upholds Polo Club standards while working efficiently in a fast-paced setting.

Essential Duties and Responsibilities include the following;

• Maintains a clean, organized, and well-stocked café environment
• Prepares and serves coffee, espresso beverages, and other menu items according to established standards
• Prepares and assembles café-style food items, including sandwiches, salads, and paninis, ensuring quality, consistency, and presentation standards are met
• Provides prompt, friendly, and attentive service to members and guests
• Performs all POS duties, including accurate order entry and payment processing
• Assists with opening and closing procedures as assigned
• Demonstrates product knowledge and confidently answers guest questions regarding menu items
• Ensures proper presentation and quality of all food and beverage items served
• Communicates effectively with team members to ensure smooth daily operations
• Follows all Club policies, procedures, and cleanliness standards
• Promotes and practices safe work habits, reporting any safety concerns to management
• Handles member questions and concerns in a professional and courteous manner, escalating when necessary
• Maintains a positive attitude toward fellow employees, management, and members while promoting teamwork
• Ensures proper uniform, grooming, and punctuality for all scheduled shifts
• Communicates with members, co-workers, and management in a courteous and professional manner
• Conforms with and abides by all regulations, policies, work procedures, and instructions
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club
• Performs other duties as assigned by the Patisserie Supervisor or Director of Food and Beverage

Knowledge, Skills and Abilities:

• Strong customer service and communication skills
• Ability to work efficiently in a fast-paced environment
• Basic knowledge of coffee preparation; experience with espresso machines is a plus
• Basic food preparation skills with the ability to assemble café-style items
• Attention to detail and commitment to quality presentation
• Ability to work well within a team environment
• Ability to understand and carry out verbal and written instructions in English
• Ability to interact professionally and maintain effective working relationships with management, co-workers, and members
• Positive attitude and strong work ethic

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); plus 2 years related experience and/or training; or equivalent combination of education and experience in front-of-the house operations.

Language Skills:

Ability to communicate well in English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Internet, Outlook and point-of-sale (POS) electronic ordering system.

Certificates, Licenses, Registrations:

Serve Safe Food Handler certificate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, or crouch. The employee is occasionally required to sit.

Work Environment: