What are the responsibilities and job description for the Service Manager position at The Pleasant Plumber Inc.?
We're looking for an experienced and people-focused Service Manager to lead, coach, and develop a high-performing team of Service Technicians. This role is ideal for a leader who is passionate about developing people, building a positive and accountable culture, and delivering an exceptional customer experience.
Success in this role isn't just measured by operational results—it's measured by the growth and performance of your team. If you believe that consistent coaching, hands-on leadership, and ongoing training are the keys to building winning teams, we'd love to meet you.
Key Responsibilities
- Responsible for the daily revenue, and ensuring the technicians are maximizing each and every job.
- Lead, coach, and develop a high-performing team of Service Technicians through ongoing training, mentoring, and performance management.
- Conduct regular one-on-one coaching sessions and ride-alongs to provide real-time feedback, reinforce best practices, and support professional growth.
- Build a culture of accountability, teamwork, recognition, and continuous improvement that keeps the team motivated and engaged.
- Monitor KPIs, productivity, revenue, and customer satisfaction, creating action plans to improve individual and team performance.
- Ensure an exceptional customer experience by maintaining high service standards and resolving customer concerns when needed.
- Oversee the daily operations of the service department, including scheduling, work order completion, revenue, invoice review, and truck inventory.
- Lead regular team meetings to communicate goals, safety updates, operational priorities, and performance expectations.
- Identify opportunities to increase revenue through ethical upselling while ensuring recommendations are based on customer needs.
Qualifications
- Proven experience leading a service department or managing customer service teams.
- Demonstrated success coaching, mentoring, and developing employees.
- Strong leadership skills with the ability to motivate teams, build accountability, and improve performance.
- Experience managing KPIs, productivity metrics, and operational results.
- Excellent communication, organizational, and problem-solving skills.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience in the home service industry (HVAC, Plumbing, Electrical, or similar) is considered a strong asset.
Why Join Us?
We believe great customer experiences start with great leaders. As our Service Manager, you'll have the opportunity to build a winning team, develop talented technicians, create a culture of continuous improvement, and make a meaningful impact on both our employees and our customers. If you're passionate about coaching people, driving performance, and leading by example, we'd love to have you on our team.
Pay: Up to $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $80,000