What are the responsibilities and job description for the Managing Director position at The Plaza Hotel Pioneer Park?
Overview
Opportunity: Managing Director
The Plaza Hotel Pioneer Park, a cultural beacon that glimmers with class, creativity, and sophistication, is seeking a visionary, operationally savvy Managing Director to lead our team at El Paso’s premier historic luxury landmark. As the Managing Director, you will champion the guest experience and oversee all hotel operations to maximize profitability while upholding the independent spirit and Five-Star standards of this iconic West Texas retreat.
You will direct a high-performing team to deliver exceptional financial results and a refined, modern-meets-historic service culture, ensuring the property remains the crown jewel of the El Paso skyline.
Your Growth Path
Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Uphold the reputation of our Michelin One Key and AAA Four-Diamond property by continuously seeking opportunities to exceed guest expectations and enhance every interaction.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Extensive experience in operations management or a similar leadership role in a luxury or boutique hotel environment.
- Financial acumen and the ability to develop budgets and manage financial performance.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.