What are the responsibilities and job description for the Desktop Support Specialist 5 (6 months) position at The Planet Group?
Job Title
Desktop Support Specialist V
Location
Onsite – San Diego, CA
Employment Type
Contract (6 months, extension likely)
Pay Structure
- W2 Pay Rate: $32.25–$40.50/hour (DOE)
Work Hours
Full-time, Monday–Friday
Shift: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM (1-hour lunch)
Visa Sponsorship / C2C / H1B
Not accepted
Background/Reference Checks
Required
Interview Process
- Initial 30-minute interview
- Potential second interview (45 minutes)
The Desktop Support Specialist V provides advanced technical support for desktops, laptops, peripherals, and meeting technologies. This role emphasizes strong customer service, responsiveness, and technical expertise, including support for VIPs and executives. The ideal candidate will thrive in a fast-paced environment, maintain accuracy under pressure, and communicate effectively with both technical and non-technical users.
Key Responsibilities- Deliver technical support for hardware, software, and peripherals
- Diagnose and resolve issues with desktops, laptops, printers, and mobile devices
- Provide high-level support to VIPs and executive staff
- Maintain SLAs, quality targets, and customer satisfaction objectives
- Document support activities and resolutions in ticketing systems
- Collaborate with IT teams to escalate and resolve complex issues
- Adapt to evolving business needs and perform additional duties as assigned
- High school diploma or GED
- 6 years of desktop support experience
- Advanced expertise in Windows operating systems and hardware
- Advanced knowledge of Microsoft 365 applications
- Experience supporting printing environments
- Strong customer service skills in a corporate setting
- Reliable attendance and strong work ethic
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and adapt to shifting priorities
- Strong attention to detail and ability to work independently
- Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow)
- Knowledge of macOS and cross-platform support environments
Salary : $32 - $41