Customer Service Representative

Customer Service Rep

Hybrid

Lagrange, GA

55-60k bonus

Must Haves:

• 0-1 years relevant experience
• Good in MS Office (outlook, MS Dynamics, etc)

Preferred:

• Degree
• Industrial sales

Responsibilities

• Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
• Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
• Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention.
• CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
• Product Knowledge: A strong understanding of the products or services being sold.

Specific Tasks

• Obtains sales orders for aftermarket parts by working with Outside Sales.
• Updates and maintains accurate CRM database files of all assigned accounts.
• Prepares routine cost estimates as required and provides follow-up on principal cost requests.
• Processes formal complaints, customer returns, and customer adjustments in a timely manner.
• Actively assist with resolutions of accounts receivable problems.

Experience & Background

• Educational Background: A bachelor's degree is preferred
• Experience: Two years of comparable work experience in a related field preferred (industrial parts)
• Technical Skills: Proficiency in Microsoft Office and CRM