What are the responsibilities and job description for the Customer Experience Specialist position at The Planet Group?
Customer Experience Specialist
Contract - 6 months
Hybrid- Pawtucket, RI
$20-30/hr
Must Haves:
2 years of account management, order administration, customer service, etc
Hands on order entry experience
Basic excel skills (filter, run reports)
High attention to detail
Plus:
Manufacturing industry
Some ERP experience
Any sort of freight knowledge would be helpful
Job Description:
Essential Duties and Responsibilities:
- Ensures daily processing of all orders, reviews product availability, collaborates with manufacturing and/or shipping locations and confirms delivery dates. Right first time order entry.
- Recommends solutions for problems encountered and makes suggestions for process improvements.
- Maintains relationship with customers by developing understanding and managing assigned accounts.
- Collaborates with Sales Administrators for the setup of new accounts and maintaining customer requirements
- Manages challenging customer requests while still meeting company goals. Escalate issues as needed.
- Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine root cause and solution
- Monitors inventory management programs as required and take action as needed to ensure customer satisfaction
- Initiates collaboration with others (including customers, Sales Representatives, Sales Managers and Industry Managers, team members and all of supply chain)
- Responsible for customer reporting, on-time metrics and other analytics
- Performs any other similar or related duties as required or directed.
- Comply with company rules and regulations
Salary : $20 - $30