What are the responsibilities and job description for the Alumni Support Manager position at The Pinnacle Companies?
At The Pinnacle Companies, our success isn’t just built on the homes we design, the properties we manage, or the services we provide it’s built on our people. We are a team driven by passion, collaboration, and a shared commitment to creating exceptional experiences. As a leader in the luxury vacation home industry, we specialize in architecture, construction, interior design, property management, and vacation rentals, but what sets us apart is our culture.
At Pinnacle, we believe in pushing boundaries, embracing challenges, and growing together. We balance professionalism with authenticity and confidence with humility. Success here isn’t just about business growth it’s about the relationships we build, the experiences we create, and the meaningful impact we make every day.
Not everyone is meant to work here and that’s okay. Pinnacle is a place for people who take pride in their work, who bring their whole selves to the table, and who believe excellence and optimism aren’t simple acts, but daily habits. We’re looking for people who lean into challenges, own their outcomes, believe in the possible, and show up for their community.
If you’re looking for a job, you’ll find thousands. If you’re looking for a place to grow, contribute, and push your own limits, you might belong here.
The question is simple: Are you someone who thrives where expectations are high, accountability is real, courage is celebrated, and relationships run deep? If so, we’d love to meet you.
The Role: As an Alumni Support Manager at Pinnacle Mountain Homes, you will join a dynamic team dedicated to building luxury homes. This is a post-construction support and closeout specialist role that bridges the gap between project completion and long-term homeowner satisfaction. This role focuses on managing closeout tasks, warranty-adjacent items, and ongoing support for “alumni” clients. It blends project management, coordination, problem solving, communication, with light weight hands on field work. You’ll collaborate closely with Project Managers, Superintendents, trade partners, and leadership to ensure that every completed home continues to meet Pinnacle’s standards long after move-in.
At Pinnacle Mountain Homes, the term “alumni” refers to our past homebuilding clients. These are homeowners whose projects have been completed but who continue to engage us for support, maintenance needs, or special post-construction requests. It is a construction-focused position supporting alumni clients and ensuring their homes continue to reflect Pinnacle’s standards of quality and excellence. This role reports directly to the Presidents of Construction.
Key Responsibilities
Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Collective Architecture, Pinnacle Lodging, and VisitBreck.
Our Businesses Have Been Recognized Locally And Nationally Including
At Pinnacle, we believe in pushing boundaries, embracing challenges, and growing together. We balance professionalism with authenticity and confidence with humility. Success here isn’t just about business growth it’s about the relationships we build, the experiences we create, and the meaningful impact we make every day.
Not everyone is meant to work here and that’s okay. Pinnacle is a place for people who take pride in their work, who bring their whole selves to the table, and who believe excellence and optimism aren’t simple acts, but daily habits. We’re looking for people who lean into challenges, own their outcomes, believe in the possible, and show up for their community.
If you’re looking for a job, you’ll find thousands. If you’re looking for a place to grow, contribute, and push your own limits, you might belong here.
The question is simple: Are you someone who thrives where expectations are high, accountability is real, courage is celebrated, and relationships run deep? If so, we’d love to meet you.
The Role: As an Alumni Support Manager at Pinnacle Mountain Homes, you will join a dynamic team dedicated to building luxury homes. This is a post-construction support and closeout specialist role that bridges the gap between project completion and long-term homeowner satisfaction. This role focuses on managing closeout tasks, warranty-adjacent items, and ongoing support for “alumni” clients. It blends project management, coordination, problem solving, communication, with light weight hands on field work. You’ll collaborate closely with Project Managers, Superintendents, trade partners, and leadership to ensure that every completed home continues to meet Pinnacle’s standards long after move-in.
At Pinnacle Mountain Homes, the term “alumni” refers to our past homebuilding clients. These are homeowners whose projects have been completed but who continue to engage us for support, maintenance needs, or special post-construction requests. It is a construction-focused position supporting alumni clients and ensuring their homes continue to reflect Pinnacle’s standards of quality and excellence. This role reports directly to the Presidents of Construction.
Key Responsibilities
- Alumni Client Support: Serve as the main point of contact assessing needs, defining scope, and ensuring issues are resolved with strong communication and follow-through.
- Project Closeout: Partner with Project Managers and Superintendents to complete lingering tasks beyond standard project turnover, ensuring a smooth, thoughtful, and high-quality final handoff.
- Problem Solving & Task Execution: Evaluate post construction issues, determine appropriate solutions, and either perform tasks directly or coordinate with internal teams and trade partners to complete work efficiently.
- Team Collaboration: Work closely with construction teams, vendors, and trade partners to maintain alignment, anticipate challenges, and ensure all closeout and alumni-related work meets Pinnacle’s standards.
- Safety & Professionalism: Model safety best practices, maintain organized job sites, and uphold a polished professional presence when working in clients’ homes and on active sites.
- Field Support: Apply construction knowledge and hands-on skills to assist with punch-list tasks, basic site maintenance, and light fieldwork that supports closeout and post-construction needs.
- 5–10 years of prior construction experience required.
- Strong client relationship management and communication skills.
- Experience with punch lists, warranty items, closeout workflows, or post-construction client support is highly preferred.
- Ability to balance hands-on field tasks with coordination and problem-solving responsibilities.
- Comfortable working across multiple job sites within the region.
- Reliable transportation required.
- Positive attitude, professional presence, and desire to uphold Pinnacle’s culture of excellence.
- Award-Winning Culture - Be part of a people-first company that’s recognized for excellence. Our culture is what sets us apart - we support each other, celebrate wins together, and push for continuous growth.
- Real World Impact - Work on meaningful projects that directly contribute to the success of established brands in luxury home building, design, property management and hospitality. See your efforts make a tangible difference.
- Hands-On Experience - Build real-world skills in construction, project support, and site operations, learning from the best in the industry.
- Salary ranges from $95,000 - $105,000 based on experience & skill level.
- All new employees start with 3 weeks of PTO annually, with additional time earned through our tiered PTO schedule based on tenure.
- Make a difference in the community with 16 Paid Volunteer hours, aligning with our ethos.
- Comprehensive Medical and Wellness Benefits including a 100% Employer Paid Health Insurance plan, with options for Dental and Vision.
- Employee Stock Ownership Program, allowing you to be part of our company’s success.
- Annual Team Trip to Mexico – Strengthen team bonds while creating unforgettable experiences.
- Each year, employees receive a work anniversary gift tailored around unique experiences, making every anniversary memorable.
- Tools and Technology Reimbursement, including a $500 annual tool reimbursement, a $50 monthly cell phone reimbursement, and mileage reimbursement when applicable.
Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Collective Architecture, Pinnacle Lodging, and VisitBreck.
Our Businesses Have Been Recognized Locally And Nationally Including
- Outside Magazine’s Top 50 Best Places To Work 2024
- Inc. Magazine’s Best in Business 2023
- Builder Magazine’s “America’s Best Builder”
- The NAHB’s “Best in American Living”
- Mountain Living’s “List of Top Architects and Designers”
- Summit Chamber’s “Best Place To Work”
- “Colorado Companies to Watch”
Salary : $95,000 - $105,000