Member Service Coordinator

SUMMARY:

This position is to manage services to the members of the PCC, including the recruitment and identification of new members, the orientation of new members, the delivery of services to members, coordination of member events. The MSC will be required to work closely with the business office, the pro shop, and the membership and marketing, social and tournament committees. The coordinator will report directly to the PCC Club Controller. Work with the PCC Club Golf Professional, primarily as it relates to tournaments and outside events, and varies committees as deemed necessary for social events.

POSITION REQUIREMENTS:

The candidate should have member services and sales experience. Working knowledge of golf course operations is preferred but not required. A bachelor’s degree in a field relevant to the position is preferred.

PRIMARY RESPONSIBILITIES:

Advertising and new members:

· New members - recruitment, initial discussion, membership application, review of contract requirements, orientation, review of the new member packet, tour of the facilities and review of rules and regulations.

· Set up member accounts in the CRM software with all necessary contact and demographic information for all family members and complete an annual update of the information.

· Development and maintenance of new member materials and brochures in collaboration with the membership and marketing committee, Board of Directors, and Supervisors.

· Attend the quarterly meetings and Social Media review meetings with the Pines marketing firm.

Coordination of swimming pool, activities, and events:

· Coordination of all social events, working closely with the social committee. Including RSVPs, Check-Ins, traffic flow, event management, and post-event duties.

· Assist with club tournaments through communication about the event

· Attendance at all social events and some member tournaments, including taking photos to be placed on social media sites and in news feeds provided to the members.

· Assist in managing the Pines swimming pool operations, including the recruitment of managers, head / assistant lifeguards and lifeguards.

· Implement and coordinate activities at the pool, working with the social committee.

Member communications:

· Monitor and update the website, social media, and google sites

· Respond to all membership inquiries and questions and reviews from the website, via email, google and social media sites.

· Coordinate membership communications on activities and events, including weekly email news blasts and signs and flyers throughout Clubhouse and Pool facility.

· Update and manager Pines CC Mobile App

· Coordinate responses to member complaints and document such complaints and responses in a log.

· Coordinate the annual Stockholders meeting including room set-up, catering, necessary notices, mailings, on-line ballots and attendance at the meeting.

· Communicate with members regarding rules and rules violations and handle member inquiries and complaints.

· Gather information and inputs from Member regarding experiences via surveys, Google Forms, Member Interaction, ect

· In collaboration with PCC Controller, PCC Golf Professional, and PCC Food and Beverage, coordinate and publish an annual calendar of events, tournaments, and experiences for members.

Miscellaneous:

· Serve on the Membership & Marketing Committee Meeting, Social Committee and Member Experience Committee as needed.

· Input data into relevant databases (i.e., history files, lockers, other).

· Provision of member window service in the business office during office hours when needed.

· Performance of Member Services Receptionist duties during absences of office personnel, including coverage of the Member Services Desk/Window, answering phones, managing the Pines CC Email, daily deposits, checking mail, and other administrative duties as needed.

· Other Duties as assigned by management.

SECONDARY RESPONSIBILITIES:

· Assist in the preparation of the annual membership renewal contracts.

· Assist in business office file maintenance, both electronic and paper.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Morgantown, WV 26505: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22