What are the responsibilities and job description for the Consumer Affairs Specialist position at The Pictsweet Company?
Overview
Family owned and operated for over 80 years, Pictsweet is a frozen vegetable producer with agricultural roots. We are currently seeking a Consumer Affairs Specialist to join our technical services team. The Consumer Affairs Specialist will handle consumer inquiries and complaints, generate data reports, and provide administrative support to the Technical Service Department. This position is based on-site at our corporate headquarters in Bells, TN.
Responsibilities
EDUCATION
Family owned and operated for over 80 years, Pictsweet is a frozen vegetable producer with agricultural roots. We are currently seeking a Consumer Affairs Specialist to join our technical services team. The Consumer Affairs Specialist will handle consumer inquiries and complaints, generate data reports, and provide administrative support to the Technical Service Department. This position is based on-site at our corporate headquarters in Bells, TN.
Responsibilities
- Fields calls from consumers related to complaints, feedback, appreciation, and general inquiries.
- Maintains respectful and tactful communication at all times when interacting with customers.
- Conducts analysis of information, and designs and distributes reports to groups or individuals.
- Supports technical customer management with documents, specifications, etc. and supports timely efficient communication.
- Assist with audit functions of quality and food safety systems.
- Reviews and confirms information which may include source documents, policies, customer complaints, etc.
- Coordinates materials or special projects for assigned technical staff or individual which may include preparing reports, distributing, and editing, formatting, and proofreading material.
- Maintains records and data utilizing various systems to organize and maintain filing systems for the rapid retrieval of information as needed.
- Liaise with various plant technical service staff to assure accurate, timely distribution of information.
EDUCATION
- Bachelor's degree required.
- Proficient knowledge of Microsoft Word, Excel, and PowerPoint.
- Excellent public relations skills, including courteous, tactful, and good verbal communication.
- Ability to protect sensitive and confidential information.