What are the responsibilities and job description for the Call Center Rep position at The Physicians Centre Hospital?
Job Duties and Responsibilities:
- Welcomes and greets all patients and visitors over the phone
- Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the call center area clean, organized, and of a professional appearance
- Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
- Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
- Ensures the availability of treatment information by maintaining proper patient records
- Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
- Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
- Be a team player and assist with other tasks during downtime
- Protects patient confidentiality by making sure protected health information is secured