What are the responsibilities and job description for the Apartment Leasing Professional position at The Phoenix Staffing LLC?
Join a staffing team that specializes exclusively in the apartment industry and connects experienced Leasing Professionals with top multifamily communities looking for talent. Whether you’re seeking a fresh start, new opportunities, or a better fit for your career goals, we’re here to help place you with leading property management teams in your area.
As a Leasing Professional, you’ll create a positive prospect and resident experience by conducting tours, assisting with leasing activities, preparing lease documents, and building strong resident relationships. This is a customer-focused, on-site role that may include weekend availability and flexible scheduling based on community needs.
What You’ll Do
- Greet and engage prospective residents, conduct informative tours of available apartment homes, and clearly explain lease terms and community features.
- Follow up with prospective residents across phone, email, SMS, and portals to convert leads into applications and signed leases.
- Process rental applications, including background, credit, and income verification, in alignment with Fair Housing and applicable laws.
- Prepare and execute lease agreements and all required addenda, disclosures, and move-in documents using approved templates and e-sign workflows.
- Communicate renewals, policy updates, and community notices to residents using approved templates; track acknowledgments and maintain complete records.
- Create and track work orders for residents; coordinate with the maintenance team to ensure timely repairs, proactive updates, and resident satisfaction.
- Monitor community amenities (mailrooms, fitness centers, laundry facilities), document walkthroughs, and promptly report or escalate issues.
- Build and maintain positive relationships with residents through proactive communication, service recovery, and follow-through on commitments.
What You’ll Bring
- High school diploma, GED, or equivalent required.
- Previous multifamily leasing experience required.
- Working knowledge of property management principles and applicable housing laws (Fair Housing, landlord–tenant) or willingness to learn.
- Strong verbal and written communication; able to explain lease terms in plain language.
- Customer service mindset with negotiation and problem-solving skills.
- Reliable, organized, and comfortable managing high-volume communications and time-sensitive tasks.
- Systems savvy: able to learn PMS, CRM, screening, e-sign, and work order platforms (experience with Yardi, RealPage, Entrata, or AppFolio is a plus).
- Cash handling discipline and attention to detail for accurate posting and reconciliation.
- Bilingual abilities are a plus.
- Availability to work extended hours, including weekends (required).
- If driving on company business is required for this role, a valid driver’s license may be needed.
Tools You May Use
- Property management systems and e-sign platforms (e.g., Yardi, RealPage, Entrata, AppFolio, DocuSign)
- Lead management/CRM, phone/SMS/email tools
- Work order and inspection apps for amenity walkthroughs and maintenance coordination
Keywords: Leasing Professional, Leasing Agent, Leasing Consultant, Apartment Leasing, Property Management, Multifamily, Customer Service, Sales, Fair Housing, Yardi, RealPage, Entrata, AppFolio, Bilingual
Job Types: Full-time, Part-time, Temporary
Pay: $18.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Health insurance
Work Location: On the road
Salary : $18 - $22