Apartment Leasing Professional

Join a property management team and turn great tours into happy move-ins. As a Leasing Professional, you’ll own the prospect experience end-to-end, prepare error-free lease packages, coordinate timely maintenance support, and build strong resident relationships that lead to renewals and referrals. This is an on-site, customer-facing role with weekend coverage and some extended hours.

What You’ll Do

• Greet and engage prospective residents, conduct informative tours of available apartment homes, and clearly explain lease terms and community features.
• Follow up with prospective residents across phone, email, SMS, and portals to convert leads into applications and signed leases.
• Process rental applications, including background, credit, and income verification, in alignment with Fair Housing and applicable laws.
• Prepare and execute lease agreements and all required addenda, disclosures, and move-in documents using approved templates and e-sign workflows.
• Communicate renewals, policy updates, and community notices to residents using approved templates; track acknowledgments and maintain complete records.
• Create and track work orders for residents; coordinate with the maintenance team to ensure timely repairs, proactive updates, and resident satisfaction.
• Monitor community amenities (mailrooms, fitness centers, laundry facilities), document walkthroughs, and promptly report or escalate issues.
• Build and maintain positive relationships with residents through proactive communication, service recovery, and follow-through on commitments.

What You’ll Bring

• High school diploma, GED, or equivalent required.
• Experience in leasing, sales, hospitality, or other customer-facing roles preferred.
• Working knowledge of property management principles and applicable housing laws (Fair Housing, landlord–tenant) or willingness to learn.
• Strong verbal and written communication; able to explain lease terms in plain language.
• Customer service mindset with negotiation and problem-solving skills.
• Reliable, organized, and comfortable managing high-volume communications and time-sensitive tasks.
• Systems savvy: able to learn PMS, CRM, screening, e-sign, and work order platforms (experience with Yardi, RealPage, Entrata, or AppFolio is a plus).
• Cash handling discipline and attention to detail for accurate posting and reconciliation.
• Bilingual abilities are a plus.
• Availability to work extended hours, including weekends (required).
• If driving on company business is required for this role, a valid driver’s license may be needed.

Tools You May Use

• Property management systems and e-sign platforms (e.g., Yardi, RealPage, Entrata, AppFolio, DocuSign)
• Lead management/CRM, phone/SMS/email tools
• Work order and inspection apps for amenity walkthroughs and maintenance coordination

Keywords: Leasing Professional, Leasing Agent, Leasing Consultant, Apartment Leasing, Property Management, Multifamily, Customer Service, Sales, Fair Housing, Yardi, RealPage, Entrata, AppFolio, Bilingual

Job Types: Full-time, Part-time, Temporary

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Health insurance

Work Location: On the road

Salary : $20 - $22