Technology Trainer

Technology Training Specialist - NYC or SF

Overview

This role designs and delivers technology training programs for attorneys and professional staff across multiple offices worldwide. Training is provided in a variety of formats—classroom, virtual, hybrid, and ad hoc—and content is maintained in multiple formats to ensure consistency and effectiveness. The position supports firmwide technology adoption and training initiatives, partnering closely with IT teams, business stakeholders, and vendors to drive adoption of applications and tools. Occasional travel to regional offices is required.

Key Responsibilities

• Deliver training on standard hardware, enterprise applications, and specialized legal technology, both in group settings and one-on-one.
• Lead new hire technology onboarding, ensuring consistent orientation and training across all locations.
• Develop and maintain learning resources such as quick reference guides, e-learning modules, video tutorials, and tip sheets.
• Provide technology support through virtual desk-side coaching and office hours.
• Partner with stakeholders to assess training needs and create customized learning solutions.
• Contribute to the design and rollout of new training programs, initiatives, and technology adoption campaigns.
• Regularly update and adapt training content to align with evolving applications, firm priorities, and user needs.
• Use the Learning Management System (LMS) to organize, track, and enhance training programs.

Qualifications

• Bachelor’s degree in information technology, instructional design, or a related field preferred.
• 5 years of experience in technology training, instructional design, and content development.
• Strong knowledge of Windows OS and Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams, OneDrive).
• Skilled in remote training and collaboration tools such as Microsoft Teams and Zoom.
• Experience with e-learning authoring tools (Articulate Rise, Camtasia, Snagit, EasyGenerator, or similar).
• Familiarity with LMS administration and content management.
• Prior experience in a law firm or professional services environment strongly preferred.
• Certification in instructional design, training, or related areas a plus.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills, with the ability to engage with all levels of an organization.
• Flexible schedule to support occasional after-hours training and travel.

Key Attributes

• Proactive in identifying learning needs and developing effective training solutions.
• Strong service orientation with a focus on user adoption and satisfaction.
• Able to balance competing priorities in a fast-paced, professional environment.
• Collaborative, team-oriented, and able to work effectively with diverse stakeholders.
• Highly organized, detail-oriented, and accountable for deliverables.

Benefits

• Comprehensive health, dental, vision, life, and disability insurance coverage.
• Generous family leave and caregiving benefits, including fertility and adoption assistance.
• Wellness programs, including access to mental health and mindfulness apps.
• Professional development opportunities and tuition reimbursement.
• Paid community service day, birthday holiday, and other firmwide perks.
• New York, San Francisco salary range: $92k to $128k

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.