What are the responsibilities and job description for the Technical Support Specialist position at The Phoenix Group?
About the Role
We’re looking for a hands-on IT professional to support our team with both in-office and remote technology needs. You’ll play a key role in keeping systems running smoothly, assisting colleagues with technical issues, and helping implement new technology initiatives across our offices. This is a hybrid role based in Kansas City, with occasional travel required.
What You’ll Do
- Provide practical technical support to staff, whether onsite or remotely, ensuring devices and systems function reliably.
- Troubleshoot and resolve hardware, software, and network issues quickly and effectively.
- Keep an accurate record of all IT equipment, software, and office technology.
- Assist with office moves, new setups, and technology upgrades.
- Identify opportunities to improve processes and workflows, and bring them to the team’s attention.
- Install, configure, and maintain computers, peripherals, and other office technology.
- Travel up to 30% as needed for office support or project work.
- Be in-office at least three days per week, with flexibility for additional days depending on business needs.
What We’re Looking For
- 3 years of experience in IT support or a related field.
- Strong skills with Microsoft Office and experience with document management systems, such as NetDocuments.
- Solid understanding of networking fundamentals and hands-on troubleshooting for hardware and software.
- Experience supporting network printers, copiers, and multifunction devices.
- Knowledge of iOS devices and mobile device management (MDM) tools is a plus.
- Ability to provide clear guidance and basic training to end-users.
- Bachelor’s degree in Information Technology, Information Systems, or a similar field preferred.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.