Mason Street Grill Host - Full Time

Description

Do you take pride in delivering exceptional service and creating memorable dining experiences? Are you energized by the fast-paced atmosphere of one of Milwaukee's premier restaurants? If so, Mason Street Grill is looking for a dedicated individual to join our team and help uphold our reputation for outstanding hospitality, exceptional cuisine, and warm, genuine service.

What you will be doing

• Welcome guests with genuine hospitality, create a positive first impression, and provide exceptional service from arrival through departure.

• Manage reservations, waitlists, and seating arrangements to ensure efficient table flow and maximize the guest experience.

• Answer phone calls, assist with guest inquiries, and provide accurate information about dining options, hours, special events, and restaurant offerings.

• Coordinate closely with servers, bussers, and managers to maintain smooth restaurant operations and accommodate guest needs and special requests.

• Maintain a polished host stand and entrance area while ensuring guests are seated promptly and professionally in an upscale dining environment.

Position Requirements

• Passion for hospitality with excellent communication and guest service skills.

• Ability to stay organized and composed while managing multiple priorities in a fast-paced restaurant environment.

• Professional appearance and demeanor with the ability to create welcoming experiences for diverse guests.

• Strong attention to detail and confidence using reservation and seating management systems.

• Flexible availability, including evenings, weekends, and holidays; previous host, customer service, or hospitality experience is preferred.

What's in it for you

• Competitive Pay, Early Wage Access, and Paid Time Off

• Discounted On-Site Self-Parking

• 401(k) employer match

• Access to Employee Assistance Programs

• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.

• Complimentary, well-balanced meal every shift.

• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

• Health and Benefit packages are available for full-time associates

Job Type: Full Time, Hourly

Pay Rate: $17.61/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.