What are the responsibilities and job description for the Banquet Server position at The Pfister Hotel?
Description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy.
As a Banquet Server (House) at The Pfister Hotel, you will assist in the setup, service, and breakdown of banquet rooms while ensuring superior guest service. You will provide food and beverage service, maintain cleanliness, and help create seamless and memorable experiences for our guests.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
What you will be doing:* Set up tables with china, silverware, and service equipment and break down banquet rooms according to contracts and manager instructions.
* Prepare and maintain work areas such as coffee stations and bread stations before and during functions.
* Serve food and beverages to guests in a professional and courteous manner.
* Respond to guest requests promptly or escalate to a manager/supervisor when needed.
* Communicate with managers or supervisors frequently about the progress of banquet events.
* Maintain cleanliness of banquet rooms, public areas, and storage spaces.
* Assist in maintaining inventory of banquet supplies.
* Uphold The Pfister's high standards of service and guest satisfaction.
* Perform other related duties and responsibilities as assigned by management.
Position Requirements:* Ability to understand and communicate in English to follow instructions and interact with guests.
* Ability to respond quickly and accurately to guest requests.
* Strong teamwork skills and ability to work well with others.
* Ability to multitask and handle multiple responsibilities efficiently.
* Ability to lift up to 30 lbs. with or without reasonable accommodation.
* Prior restaurant or banquet serving experience preferred.
* Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option for union membership after 90 days.
What's in it for you?* Complimentary, well-balanced meal every shift.
* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
* Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
* Discounted parking and "two-for-one" Marcus Theatres movie tickets.
* Career growth opportunities, with the ability to transfer between properties while maintaining service credit.
* Early wage access, paid time off, and company-paid life insurance.
* Medical, dental, and vision insurance available after 30 days of employment.
* Employee Assistance Program and 401(k) with employer match.
Job Type: Part-Time, Hourly
Pay Rate: $8.00 per hour
About us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.