What are the responsibilities and job description for the Banquet Server position at The Pfister Hotel?
Description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Banquet Server at The Pfister Hotel, you will be responsible for assisting in the preparation of the event as well as serving food and beverages to our guests, set-up, upkeep, break down, and cleaning functions.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
Essential Functions:
*Serve food and beverages to guests and set up/break down banquet rooms per contract and Manager's instructions.
*Prepare work areas (e.g., coffee and bread stations) before functions.
*Handle guest requests, seeking assistance from Manager/Supervisor when needed.
*Communicate regularly with Manager/Supervisor on work progress.
*Maintain cleanliness in banquet rooms, public areas, and storage.
*Manage inventory of supplies.
*Uphold The Pfister's high standards of quality and service.
*Perform other assigned duties as directed by Manager.
Position Requirements:
*Prior restaurant and/or banquet serving experience preferred.
*Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
*Knowledge of appropriate table settings and proper set-up as well as have basic knowledge of food and beverage service standards.
*Must be able to represent the company in a professional, well-groomed and courteous manner at all times
*Ability to comprehend English in order to receive instructions from managers and guests.
*Ability to respond quickly and accurately to guest requests.
What's in it for you?
*A free, well-balanced meal every shift
*Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
*Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
*Discounted parking
*"Two for one" movie theater coupons at Marcus Theatres
*Ability to grow your career, and transfer from one property to another while maintaining your service with the company
*Early wage access
*Paid time off
*Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.
