What are the responsibilities and job description for the Assistant Director of Banquets position at The Pfister Hotel?
JOB REQUIREMENTS: Description An icon since 1893, The Pfister Hotel is
Milwaukee\'s most celebrated hotel and one of only 11 properties in
North America to maintain AAA Four Diamond status for 47 consecutive
years. A member of Marcus Hotels & Resorts, The Pfister is known for
delivering timeless luxury, outstanding service, and unforgettable
experiences. Join a team that takes pride in doing things the right
way-for over 130 years and counting. About this Position: The Assistant
Director of Banquets supports the Director of Banquets in the day-to-day
operation and strategic direction of the Banquet Department. This
hands-on leadership role ensures the flawless execution of all events
and upholds the elevated service standards that define The Pfister. You
will help drive team performance, guest satisfaction, and operational
Efficiency In a High-volume, Fast-paced Luxury Environment. ESSENTIAL
FUNCTIONS: Supervise the daily operations of all banquet functions,
ensuring effective setup, service, and breakdown procedures are
followed. Support and guide banquet captains, servers, housemen, and
bartenders, providing leadership, coaching, and accountability.
Coordinate banquet service needs with food production and stewarding to
ensure alignment with event specifications and timely service. Maintain
open and effective communication between Banquets, Culinary, Events,
Stewarding, and other departments. Ensure guest needs and expectations
are met and exceeded, responding to concerns or last-minute changes with
professionalism and urgency. Monitor and maintain cleanliness,
sanitation, and safety in all banquet service areas and storage
locations. Conduct departmental trainings and meetings, including
onboarding, refreshers, and performance evaluations. Maintain accurate
and timely records, including banquet checks, labor reports, and supply
inventories. Support adherence to departmental budgets, hotel policies,
and union contract guidelines (Local 122). Participate in scheduling,
payroll processing, cost control efforts, and long-term planning with
the Director of Banquets. Lead or actively participate in weekly BEO
meetings, F&B team briefings, safety meetings, and property-wide
initiatives. Ensure the department maintains a high-quality image of the
hotel through effective housekeeping and maintenance oversight.
Participate in special projects or operational initiatives as needed.
What We\'re Looking For: Minimum 3 years of banquet leadership
experience (as a Banquet Captain, Supervisor, or Assistant Manager);
experience in a luxury hotel or high-volume event venue is preferred.
Proven ability to lead, develop, and motivate a team in a fast-paced,
service-focused environment. Demonstrated knowledge of banquet service
techniques, setups, staffing strategies, and event flow. Strong
understanding of financial controls, labor management, and inventory
tracking. Ability to\... For full info follow application link.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/15B1DBAF275D47E5
Milwaukee\'s most celebrated hotel and one of only 11 properties in
North America to maintain AAA Four Diamond status for 47 consecutive
years. A member of Marcus Hotels & Resorts, The Pfister is known for
delivering timeless luxury, outstanding service, and unforgettable
experiences. Join a team that takes pride in doing things the right
way-for over 130 years and counting. About this Position: The Assistant
Director of Banquets supports the Director of Banquets in the day-to-day
operation and strategic direction of the Banquet Department. This
hands-on leadership role ensures the flawless execution of all events
and upholds the elevated service standards that define The Pfister. You
will help drive team performance, guest satisfaction, and operational
Efficiency In a High-volume, Fast-paced Luxury Environment. ESSENTIAL
FUNCTIONS: Supervise the daily operations of all banquet functions,
ensuring effective setup, service, and breakdown procedures are
followed. Support and guide banquet captains, servers, housemen, and
bartenders, providing leadership, coaching, and accountability.
Coordinate banquet service needs with food production and stewarding to
ensure alignment with event specifications and timely service. Maintain
open and effective communication between Banquets, Culinary, Events,
Stewarding, and other departments. Ensure guest needs and expectations
are met and exceeded, responding to concerns or last-minute changes with
professionalism and urgency. Monitor and maintain cleanliness,
sanitation, and safety in all banquet service areas and storage
locations. Conduct departmental trainings and meetings, including
onboarding, refreshers, and performance evaluations. Maintain accurate
and timely records, including banquet checks, labor reports, and supply
inventories. Support adherence to departmental budgets, hotel policies,
and union contract guidelines (Local 122). Participate in scheduling,
payroll processing, cost control efforts, and long-term planning with
the Director of Banquets. Lead or actively participate in weekly BEO
meetings, F&B team briefings, safety meetings, and property-wide
initiatives. Ensure the department maintains a high-quality image of the
hotel through effective housekeeping and maintenance oversight.
Participate in special projects or operational initiatives as needed.
What We\'re Looking For: Minimum 3 years of banquet leadership
experience (as a Banquet Captain, Supervisor, or Assistant Manager);
experience in a luxury hotel or high-volume event venue is preferred.
Proven ability to lead, develop, and motivate a team in a fast-paced,
service-focused environment. Demonstrated knowledge of banquet service
techniques, setups, staffing strategies, and event flow. Strong
understanding of financial controls, labor management, and inventory
tracking. Ability to\... For full info follow application link.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/15B1DBAF275D47E5