What are the responsibilities and job description for the Shop Foreman/Supervisor position at The Pete Store LLC?
About Us
The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.
If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!
Benefits
Affordable employee health Insurance (medical, dental, vision)
401K with company match
Paid holiday and vacation
Employer paid training for technicians
Summary
Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Essential Duties
- Recruits, interviews, and motivates qualified service technicians.
- Assists technicians in developing their skills.
- Ensures that all repairs are assigned to qualified and properly trained technicians in an equal and fair manner.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures repairs are quoted correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing and all are processed correctly.
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Monitors technicians' daily productivity reports and timecard records.
- Monitors shop condition, including cleanliness, safety and the condition of shop equipment and reports problems to the service manager or dealer.
- Ensures the proper care, storage and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor when necessary.
- Provides technical support for technicians when necessary.
- Reports problems to the service manager or dealer.
- Attends managers meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains safe work environment.
- Maintains professional appearance. Other tasks as assigned.
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
Required- Cummins and/or PACCAR engine experience
- 2 - 4 years: Related experience and/or training; or equivalent combination of education and experience.
Licenses & Certifications
Required- Drivers License
- CDL
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.